Brand Certified
New Look
3.9(321 reviews)
Certified by New Look • May 24, 2026
Business Details
Units 40/41, The Oracle Shopping Centre, Reading,
RG1 2AH, United Kingdom
Certified by New Look • May 24, 2026
+44 1189 505741
Certified by New Look • May 24, 2026
http://www.newlook.com/uk/store/1581
Certified by New Look • May 24, 2026
About
Certified by New Look • May 24, 2026
Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by New Look • May 24, 2026
Hours
Certified by New Look • May 24, 2026
Monday9:30 AM - 8:00 PM
Tuesday9:30 AM - 8:00 PM
Wednesday9:30 AM - 8:00 PM
Thursday9:30 AM - 8:00 PM
Friday9:30 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
5/25/20269:30 AM - 8:00 PM
Reviews
3.9
321 reviews
5 stars
131
4 stars
98
3 stars
56
2 stars
10
1 star
26
- WSwillow staceyMay 9, 20265.0I really struggled with the stairs in this store especially as I was wearing 6inch rhinestone Louboutin's heels, but what made up for it is that I received excellent customer service from Verity who helped me to find more comfortable shoes.
- LSLeon Da silvaMay 9, 20265.0I tripped and almost fell down the stairs, but one of the staff, i think her name was Verity, asked if i was okay and then helped me find what i needed to find.. I almost broke an ankle, but I came out with new shoes x
- MMM.Dec 4, 20251.0do not EVER buy from New Look. I paid for return, booked evri driver - he was supposed to show up yesterday (!!) do where is my £2.95 New look and when is he coming?! I have no time to come to your store to return your ridiculously bad quality clothes so I will now be reviewing every store and leaving 1 star trust pilot reviews DAILY until something gets done.. I have emailed you 20 timesQ!! but there is only some brainless AI asking me for order nr which you have - I sent it 100 times to you already - so do something INSTEAD OF STEALING PEOPLE'S MONEY AND FORCING THEM TO WEAR YOUR SWEATSHOP CLOTHES OR ACCESSORIES THAT LITERALLY BREAK BEFORE I CAN EVEN USE THEM (YOUR HAIR CLIP) ABSOLUTELY PATHETIC, SHOULD BE CLOSED DOWN.
Frequently Asked Questions About New Look
What is your returns policy?
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any item within 28 days in original condition with valid proof of purchase. Refunds go to the original payment method. Items outside this period or worn items are not accepted.
What are the opening hours for New Look at The Oracle Shopping Centre in Reading?
Open Monday to Friday from 09:30 to 20:00, Saturdays 09:00 to 19:00, and Sundays 11:00 to 17:00.
Does New Look offer in-store pickup?
Yes, New Look offers in-store pickup services for online orders.
What types of clothing and accessories does New Look offer?
They offer affordable, on-trend clothing and accessories for women, men, and kids, including dresses, boots, coats, and party wear.
What payment methods does New Look accept?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Maestro, Mastercard, and Visa.
Is New Look in Reading wheelchair accessible?
Yes, New Look provides wheelchair accessible entrances and parking, ensuring accessibility for all customers.
Are there nearby jewelry stores to New Look in The Oracle Shopping Centre?
Yes, nearby jewelry stores include Swarovski, Azendi, Ernest Jones, H. Samuel, and Pandora, great for complementing your fashion finds.
What nearby stores can I visit for additional fashion and accessories options?
You can visit Gap for clothing, Smiggle for fashion accessories and office equipment, and TK Maxx for department store shopping near New Look.
Are there nearby places to relax or eat near New Look at The Oracle Reading?
Yes, nearby you will find Ivory Lounge (lounge, bar, restaurant), Fuel Juice Bar for smoothies, My Warsaw Polish restaurant, and Dolce Vita Italian restaurant.
How can nearby mobile phone stores help me when visiting New Look?
Stores like Vodafone UK and Vodafone are close by for mobile phone or telecom needs, making it convenient to handle phone business before or after shopping at New Look.
Brand Certified Facts from New Look
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Certified May 24, 2026Yext Knowledge Graph
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