I went to your Nottingham branch at the weekend, got a dress ,receipt, no problem. However the next day I bought a jacket asked for a receipt and was told its not their policy! I said I got one the previous day again not policy..so asked to see manager..she then did one and throw it at me. Absolutely disgusting.
CF
caroline Fawsitt
Jan 30, 2026
5.0
Hannah severed me today in the nottingham store.she is so lovely
JS
Jessie Sanghera
Dec 26, 2025
1.0
Staff on boxing day 2025 were so horrible and rude. Apsolutly no empathy or customer service skills. Really saddened by my experience
BG
Brandon Guy
Dec 18, 2025
1.0
Shop shuts at 6.. went upstairs at 5:45 to find a top, to be closed I had to leave because they 'close the top floor early' ridiculous, if the shop shuts at 6, how the hell can you kick customers out before that? Pathetic
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any item within 28 days in unworn condition with a valid receipt. Refunds go to the original payment method.
Does New Look offer in-store pickup?
Yes, New Look offers in-store pickup services for your convenience.
What are the opening hours of New Look on weekdays?
New Look is open from 9:30 AM to 6:00 PM Monday, Tuesday, Thursday, Friday, and Saturday, and until 6:30 PM on Wednesday.
Is New Look open on Sundays?
Yes, New Look is open on Sundays from 11:00 AM to 5:00 PM.
Where is New Look located?
New Look is located at 14-20 Listergate, Nottingham, NG1 7DD, United Kingdom.
What payment options does New Look accept?
New Look accepts American Express, Android Pay, Apple Pay, Cash, Diners Club, Maestro, Mastercard, and Visa.
Is there wheelchair access at New Look?
Yes, New Look has a wheelchair accessible entrance.
What nearby coffee shops can I visit before or after shopping at New Look?
Costa Coffee is located nearby, a great spot to enjoy a coffee break before or after your visit to New Look.
Are there any pharmacies near New Look?
Yes, Superdrug pharmacy is close to New Look, convenient for picking up health and beauty essentials during your shopping trip.
Where can I grab a quick bite near New Look?
Greggs and Birds Bakery are nearby, perfect for grabbing a snack or light meal before or after visiting New Look.
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