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New Look

4.0
(950 reviews)
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Business Details

Intu Trafford Centre, Manchester,
M17 8AR, United Kingdom
+44 1617 461810
http://www.newlook.com/uk/store/2167
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About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
Intu Trafford Centre, Manchester,
M17 8AR, United Kingdom

Hours

Monday9:00 AM - 10:00 PM
Tuesday9:00 AM - 10:00 PM
Wednesday9:00 AM - 10:00 PM
Thursday9:00 AM - 10:00 PM
Friday9:00 AM - 10:00 PM
Saturday9:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM
5/25/20269:00 AM - 10:00 PM

Reviews

4.0
950 reviews
5 stars
415
4 stars
272
3 stars
177
2 stars
39
1 star
47
  • SM
    Sadia Mirza
    Apr 25, 2026
    1.0
    Staff is incompetent they gave me the wrong click and collect parcel i was in a hurry didn’t check had to come back again to exchange for parcel although i should have teach them a lesson by not returning that parcel when i tell manager she was rude and asked me why haven’t i check bruh you need to work properly if you can’t manage atleast say sorry to the customer. pathetic management
  • SK
    Shantanu Kundu
    Mar 7, 2026
    1.0
    Quite disappointed by the lack of diversity and inclusion at this new look. Fully white , certain sized models. Would be useful for the company to try and ensure they are representative of the community they are in.
  • FF
    Fraz
    Jan 24, 2026
    5.0
    Oh how I adore New Look. It’s by far my favourite clothes shop. The prices vary between expensive and average, the quality is average but the clothes are super cute! I always visit New Look when I go to the Trafford Centre. The staff are friendly and helpful and the shop is clean and well presented!
  • AO
    Amy Grace O'Brien
    Dec 29, 2025
    5.0
    Excellent store, really large with plenty of options. Staff were friendly and helpful. Liv was especially helpful with my not-so-tech-savvy mum who wanted to return an online order in store in helping her generate the right documents there and then on her phone.
  • EE
    Erica
    Dec 8, 2025
    5.0
    I would like to express my congratulations to the employee of "New Look" in Trafford centre in Manchester, whose name is: Jordan. He served us on 6th December 2025. He has an impeccable customer service, he resolves issues at once, he exhibits a friendly approach to customers, and he creates a great atmosphere for customers. ~~ Such employees are a credit to the "New Look" store. Also Komal who served us on 3rd of December 2025 was good at serving customers. ~~ Another top marks to Jordan who despite the hectic atmosphere at "New Look" on Saturday 6th of December 2025, he knew how to offer 10/10 an impeccable customer service
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Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

Brand Certified Facts from New Look

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Certified May 24, 2026Yext Knowledge Graph
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