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Brand Certified

New Look

3.9
(531 reviews)

Business Details

2/4 Church Street, Luton,
LU1 2TE, United Kingdom
+44 1582 439090
http://www.newlook.com/uk/store/1654

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
2/4 Church Street, Luton,
LU1 2TE, United Kingdom

Hours

Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
Sunday11:00 AM - 5:00 PM
5/25/20269:00 AM - 6:00 PM

Reviews

3.9
531 reviews
5 stars
211
4 stars
162
3 stars
100
2 stars
26
1 star
32
  • AA
    Ane Anca
    May 19, 2026
    5.0
    New Look is one of my favorite clothing shops for stylish and affordable fashion. They always have trendy clothes, beautiful accessories, and outfits for every occasion. I love how easy it is to find something nice, whether it’s casual, elegant, or comfortable everyday wear. The stores usually feel clean, organized, and welcoming, and the staff are often friendly and helpful. It’s a great place for shopping if you want good quality clothes at reasonable prices. Definitely one of the best shops for fashion lovers.
  • AA
    Aaiza Ahmed
    Jan 9, 2026
    1.0
    Poor customer service at luton Branch of Newlook Forced to spend my own money within 14 days or lose it. Refused a credit note or even 30 days’ flexibility. Customer service blocked further replies. Logged with Citizens Advice.
  • A
    امیر یوسفی
    Dec 31, 2025
    2.0
    Their employees don't behave properly.
  • LF
    Luiz Fernando Fontenelle
    Dec 17, 2025
    3.0
    Preço um pouco puxado pela qualidade que entrega

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

What is New Look's return policy?

You can return any item within 28 days of purchase or receipt, including sale items, as long as items are unworn, in original condition, and returned with proof of purchase. Refunds go to the original payment method.

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
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