My daughter Dolly (who is 5) and I visited the Sutton store yesterday, and I wanted to share some very positive feedback.
Ellie became my daughter’s personal shopper and went above and beyond to help her find exactly what she was looking for. She was kind, and truly made the experience special for my little girl.
Ellie was amazing, and my daughter left the store extremely happy. I just wanted to make sure her efforts were recognised.
Thank you for such wonderful customer service.
Ellie you are a superstar
LM
Linda M
Jan 19, 2019
5.0
Great store for me and my girls! A good range of clothing and shoes in the Sutton store and lovely staff who always seem to have a spring in their step!
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any item within 28 days in its original, unworn condition, with proof of purchase. Refunds are issued to the original payment method. For full details, visit New Look's Help Centre.
What are New Look Sutton's opening hours?
New Look Sutton is open Monday to Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:30 AM to 4:30 PM.
Does New Look offer in-store pickup?
Yes, New Look Sutton offers in-store pickup for online orders.
What types of clothing and accessories does New Look offer?
New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including items like knee-high boots, dresses, coats, and fashion accessories.
What payment options are accepted at New Look Sutton?
New Look Sutton accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Maestro, MasterCard, and Visa.
Is New Look Sutton wheelchair accessible?
Yes, New Look Sutton has a wheelchair accessible entrance and parking available.
Does New Look Sutton provide free Wi-Fi to customers?
Yes, New Look Sutton offers free Wi-Fi for customers.
Which nearby shopping centers can I visit along with New Look?
You can visit the St Nicholas Centre and St. Nicholas Shopping Centre nearby, great for additional shopping options when visiting New Look Sutton.
Are there nearby places to eat around New Look Sutton?
Yes, nearby dining options include Bangkok Pad Thai, My rustic pizza, Burger King, Caffe Kiko, and Italian Anywhere, which you can visit before or after shopping.
What nearby services can assist with shipping or mailing near New Look?
The DHL Express Service Point (Robert Dyas Sutton) and DHL Express Service Point provide courier and shipping services close to New Look Sutton.
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