Goldsmiths

Reviews

• HT

  Holly Turley

  1 day ago
  5.0
  We visited in April 26 to browse wedding ring options, we were greeted and offered a drink and looked after by Arran, he was so helpful and made the experience really enjoyable! He asked all about us and was very accommodating that our noisy 8 month old was with us! We were only really looking but Arran was so brilliant explaining about the different rings and metals etc and I found the perfect one and came away with it on the day! He was so knowledgeable and helpful, thanks so much for a great experience!
• MH

  Maria Holley

  Mar 30, 2026
  5.0
  Excellent store, staff are so approachable and friendly and the manager is very genuine. I had some issues with some earrings and they are so helpful and sorted me out no issues! Thank you Lincoln branch!
• MC

  Matthew Collinson

  Mar 30, 2026
  5.0
  Myself and my partner recently bought our wedding bands from the Lincoln shop last year and recently when I went to try it on, i realised I’d probably ordered it two sizes too big. So we went back to the store and saw Fran who served us the first time and explained the situation. Fran was fantastic in getting it resolved, keeping us informed of the progress and sending it back to us quickly. I cannot recommend this store and team any higher. They are brilliant.
• CA

  Christine Armstrong

  Feb 22, 2026
  5.0
  Having visited the Lincoln branch today to ask if anyone could fit a new battery into my (cheap) everyday wristwatch, I was pleasantly surprised when a male staff member agreed to do it straight away. (Other jewellers in Lincoln had said they had to send it away to their workshops). Not only did he replace the battery but he also cleaned it and re fixed a number that had become detached on the face. He found that there was some loose debris in the back of the casing, probably from some residue of dried out lacquer or similar, used in the original design. He removed all he could but because of this, he felt he could not guarantee that, in spite of changing the battery, the watch would continue working for any period of time. As a result he decided to make no charge, either for the new battery or his time spent on it. I cannot recall when I have received such generous and excellent service from any other retailer ever! Thank you SO much to the staff member for his exceptional consideration. Goldsmith’s will remain with me as an outstanding example of customer service and professional integrity, in a world that is sadly lacking in such valuable qualities.
• GP

  Gill Pettrick

  Jan 8, 2026
  5.0
  We visited the Lincoln store in September where we were served by the lovely knowledgeable Tracy who was friendly, patient and very helpful. My husband to be bought me a beautiful diamond heart necklace for our December wedding. I wore the necklace at my wedding and it looked beautiful. Unfortunately the second time of wearing said necklace the chain broke. I was devastated as this was of great sentimental value to me. I emailed Tracy, not expecting her to remember us, asking for advice as to the repair of the delicate chain. Tracy was so understanding and very kindly offered to replace the chain. The chain arrived today so my heart pendant is back in its rightful place on the chain. I am absolutely delighted with the service offered by Tracy at the Lincoln store and cant praise her enough. Thank you Tracy, every Goldsmith's should have a Tracy!!

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