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Brand Certified

New Look

4.0
(754 reviews)

Business Details

+44 1708 680009
http://www.newlook.com/uk/store/1600

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
114 And 252/253 Lakeside Shopping Centre Thurrock, Grays,
RM20 2ZQ, United Kingdom

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday11:00 AM - 5:00 PM
5/25/202610:00 AM - 9:00 PM

Reviews

4.0
754 reviews
5 stars
316
4 stars
228
3 stars
144
2 stars
32
1 star
34
  • KH
    Kelly Hayden
    Apr 19, 2026
    1.0
    Staff member was extremely rude when I was looking at clothes in an area she was putting stock out in so I left and bought a dress from somewhere else.
  • PM
    Paula Mcbride
    Mar 28, 2026
    1.0
    Have to agree with another review. My goodness me, no interaction no eye contact told to put email address in and I asked if all ok and didnt even get a reply. I understand customer service can be challenging at times but when customers are normal please at least give some communication during the transaction.
  • SA
    Sarah Aylward
    Mar 7, 2026
    1.0
    No changing rooms so put clothes back as no time to bring things back. Appreciate renovations but having one open would have helped. Went to next instead.
  • MC
    Marlo Cadden
    Sep 6, 2020
    4.0
    Easy to shop in store, nice and big, has plenty to offer, and reasonable prices. Helpful staff.

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
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