Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is the returns policy at New Look Cramlington?
You can return any unwanted item within 28 days in its original condition with a valid receipt or dispatch note. Refunds are issued to the original payment method.
What are the opening hours of New Look in Cramlington?
New Look is open Monday to Saturday from 9:00 AM to 5:30 PM and on Sunday from 11:00 AM to 4:00 PM.
Does New Look Cramlington offer in-store pickup?
Yes, New Look offers in-store pickup services for customers.
What payment methods are accepted at New Look Cramlington?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Maestro, MasterCard, and Visa.
Does New Look in Cramlington provide delivery services?
Yes, New Look offers delivery services to customers.
Is New Look Cramlington welcoming to the LGBTQ community?
Yes, the store is a transgender safe space and welcomes LGBTQ customers.
Can I use mobile NFC payments at New Look Cramlington?
Yes, mobile NFC payment methods such as Android Pay and Apple Pay are accepted.
What are some nearby places to visit when shopping at New Look Cramlington?
You can visit nearby places such as Manor Walks Shopping Centre for more shopping, Bettini's café for coffee, and Greggs for baked goods.
Are there nearby mobile phone stores near New Look Cramlington?
Yes, O2 and Vodafone stores are near New Look, useful if you want to shop for mobile phones or plans during your visit.
Where can I find banking and financial services near New Look Cramlington?
HSBC bank and Western Union financial services are nearby, helping you with banking and money transfers while shopping.
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