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Brand Certified

New Look

4.0
(376 reviews)

Business Details

+44 1634 823140
http://www.newlook.com/uk/store/2004

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
21-23 The Pentagon Centre, Chatham,
ME4 4HY, United Kingdom

Hours

Monday9:30 AM - 5:30 PM
Tuesday9:30 AM - 5:30 PM
Wednesday9:30 AM - 5:30 PM
Thursday9:30 AM - 5:30 PM
Friday9:30 AM - 5:30 PM
Saturday9:30 AM - 5:30 PM
Sunday10:00 AM - 4:00 PM

Reviews

4.0
376 reviews
5 stars
162
4 stars
96
3 stars
81
2 stars
20
1 star
17
  • CF
    Claire Fletcher
    5 days ago
    1.0
    This short haired blonde middle aged woman who has been mentioned previously should not work in a customer facing role. Vile, rude human - and has been on both occasions I’ve been served by her.
  • FN
    faye norman
    Feb 17, 2026
    1.0
    Short haired blonde women who served me. Poor customer service skills
  • ST
    Sanni Toyin
    Jan 14, 2023
    4.0
    Good for ladies' clothes and school children winter jacket.
  • RJ
    Robert Johnstone
    Aug 4, 2018
    5.0
    Imogen is amazing! A true retail goddess! I have never experienced the level of service I received from her. Keep up the good work

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

What is the returns policy at New Look Chatham?

You can return any unworn item within 28 days with a valid receipt or dispatch note. Refunds are issued to the original payment method. Items must be in original condition and within the return period.

Brand Certified Facts from New Look

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Certified May 24, 2026Yext Knowledge Graph
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