Question 1

What is your returns policy?

Accepted Answer

Returning an unwanted item?

We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:

-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).

-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). 
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).

Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

Question 2

What are the opening hours for New Look in Cleveleys?

Accepted Answer

New Look in Cleveleys is open Monday to Saturday from 9:30 AM to 5:30 PM, and on Sunday from 10:30 AM to 4:30 PM. Special holiday hours vary; for example, on 28th Nov 2025, it is open from 8:00 AM to 6:00 PM.

Question 3

What is New Look's return policy?

Accepted Answer

You can return any item within 28 days if it is unworn and in its original condition, with a valid receipt. Refunds are issued to the original payment method. Sale and promotional items are included. Items returned outside this period or worn are not accepted.

Question 4

Does New Look offer in-store pickup?

Accepted Answer

Yes, New Look in Cleveleys offers in-store pickup service for your convenience.

Question 5

What types of products does New Look offer?

Accepted Answer

New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including dresses, boots, coats, and accessories.

Question 6

What payment options are accepted at New Look Cleveleys?

Accepted Answer

New Look accepts American Express, Android Pay, Apple Pay, Cash, Diners Club, Maestro, Mastercard, and Visa.

Question 7

Is New Look Cleveleys wheelchair accessible?

Accepted Answer

Yes, New Look has a wheelchair accessible entrance to accommodate all customers.

Question 8

Can I find other clothing stores near New Look Cleveleys?

Accepted Answer

Yes, nearby clothing stores include NVAttire Ltd and Bonmarche, both offering women's clothing and fashion accessories, providing you with more options in the area.

Question 9

Are there any pharmacies near New Look for convenience?

Accepted Answer

Yes, Boots and Superdrug Stores, both pharmacies and beauty supplies shops, are nearby, helpful if you want to combine shopping or pick up health essentials.

Question 10

What dining options are available near New Look Cleveleys?

Accepted Answer

You can visit Hand Crafterd Burger & Cake Cafeteria or Family Bakery nearby for British cuisine, café treats, or coffee before or after shopping at New Look.

Question 11

Is there local public transport or services near New Look Cleveleys?

Accepted Answer

Near New Look, you'll find DHL Express Service Point at TGJones Cleveleys (formerly WHSmith) for shipping services and Vodafone and O2 mobile stores, useful for communication needs or parcel collection.

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