Christian Louboutin Selfridges Birmingham

Reviews

• MH

  Mariah Harris

  May 1, 2026
  1.0
  The lady in the shop was not helpful at all I explained I had ordered the wrong size after trying on some heels previously in the store, I went back for more advice and she replied “she already had helped me the previous day and she gave me the wrong size the first time so she won’t be any help this time”. She was no help even when I expressed my concerns of not wanting to order the wrong size again. Would definitely not go back.
• SR

  S R

  Apr 27, 2026
  2.0
  I wanted to share some feedback regarding my recent visits to your store. On my first visit, I was assisted by a male sales assistant (who had an Irish accent), and he was quite helpful. However, when I returned the following day, I had a very different experience. A female sales assistant with fairly light, tall, curly hair initially approached me enthusiastically, but once it became clear that I wasn’t going to make an immediate purchase, her attitude noticeably changed. She became blunt and came across as quite rude. I visited the store on three occasions over the same weekend; as I was keen to obtain my size, so this contrast in service was particularly noticeable and disappointing. I was also surprised that staff were unable to provide any guidance on when certain sizes—especially less common ones—might be restocked as prefer in store purchases at luxury places. This experience has made me realise Jimmy Choos was way more welcoming, informative and I would much rather purchase from the store! I hope this feedback is helpful, as I would expect a more consistent and welcoming experience for customers. Especially a known store such as this.
• SL

  Sonia Lal

  Apr 5, 2026
  5.0
  Had a fantastic experience at Christian Louboutin, made truly memorable by Jake, who is an absolute credit to the store. He took the time to share the story behind Christian Louboutin—how the brand was created and the meaning behind the iconic red soles. It was fascinating, inspiring, and really added something special to the visit. Jake went above and beyond to make the experience unforgettable for my sister, as we surprised her with a pair of shoes for her Master’s graduation. He even took the time to write a personalised card and followed up with an email, remembering all of us by name—such a thoughtful and personal touch. Thank you, Jake, for making the moment so special. My sister will definitely be painting the town red!
• GL

  Gemma Lal

  Apr 3, 2026
  5.0
  Had a fabulous experience today! Jake is an asset to the store. He took the time to tell us about Christian Louboutin, how he went about creating the shoes and the meaning of the red soles of the shoes which I have to say was so good to hear and inspiring! We will be coming back! In the meantime with the pair my sister got, she will indeed be painting the town red. Thanks Jake x
• CS

  Cameron Swan

  Mar 22, 2026
  5.0
  Came in on the weekend as a treat for my girlfriend’s birthday & got her a pair of heels - was the first time for either of us & it was such an amazing experience. Jake made the whole experience - sharing great stories about each shoe, taking extra time & sharing recommendations for her. All of the staff were lovely, very friendly & welcoming. It all really made a special experience even more special so thank you to the team.

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