ALO

Reviews

• AA

  A A

  1 day ago
  1.0
  Unfortunately, we had a very disappointing experience at this Alo Yoga branch. The blonde employee who appeared to be the manager was unwelcoming and dismissive toward us, and the overall atmosphere made us feel uncomfortable compared to other customers in the store. What disappointed us most was feeling as though other employees were hesitant to assist us while she was present, even though we were polite and respectful throughout our visit. We have visited other Alo Yoga locations in London and always received friendly and professional service, which made this experience stand out in a negative way. Customer service should make every customer feel welcome and respected, and unfortunately that was not our experience here.
• TT

  tim tom

  3 days ago
  5.0
  Amazing experience today was helped by really polite assistant called Soniya recommend an alternative per of shoes which I purchased as the ones I went in for were from an old season and she spent time and effort and went the extra mile showing me around all the new collection, thank you 🙏
• XY

  xiaoya yu

  3 days ago
  1.0
  Extremely poor service. I strongly suspect discriminatory treatment at this Alo store. My friend and I asked a blonde Asian-looking female staff member about a black jacket shown as available on Alo’s official website. She said there was no stock without checking, even after we showed her the website. Another staff member upstairs later checked properly and found the item. When we tried to ask why, she left and disappeared into the warehouse. The manager, Estella, defended her behaviour and refused to provide her name. Very disappointing experience and serious concerns about the store’s management and service.
• KH

  Kaiyuan Hou

  3 days ago
  1.0
  Extremely poor service. I strongly suspect discriminatory treatment at this Alo store, especially from the blonde Asian-looking female staff member and the manager, Estella, who appeared to protect and excuse her behaviour instead of properly addressing the issue. My friend and I were interested in a black jacket. Alo’s official website clearly showed that another version/size of the jacket was available in this store. We asked a female staff member standing near the fitting rooms, who had blonde hair and appeared to be Asian, whether the item was available. She immediately told us there was no stock, without checking the system, asking for the product details, or making any effort to verify it. Her tone was very casual, dismissive, and disrespectful. Later, my friend showed her the Alo website page showing the item was available in-store. She still insisted there was no stock and again refused to check anything. However, when we went upstairs and asked another staff member at the till, that staff member was patient, actually checked, and successfully found the item for us. This proved that the first staff member had dismissed us twice without making any reasonable effort to help. When the original blonde staff member later moved to the till, we wanted to check out with her and ask why she had refused to help us properly. But just as it was almost our turn, she left the till and appeared to go into the warehouse area, then never came back. This made the situation feel even more suspicious and disrespectful. We then spoke to the manager, Estella. Although she gave a basic apology, her attitude was unfriendly and defensive. Instead of asking the staff member to explain or apologise, she repeatedly made excuses for her, saying the store was busy and that staff were familiar with the stock, so it was normal not to check. She even said she believed the staff member had “done her best,” despite the fact that another colleague found the item after actually checking. Our request was simple: we wanted the staff member to explain why she refused to check the stock twice or apologise directly. Estella refused to help and said “there is nothing she can do.” When we asked for the staff member’s name, Estella also refused to provide it. This experience made us feel deeply disrespected and raised serious concerns about racial discrimination and staff covering for each other. If there was a legitimate reason for the staff member’s behaviour, why could she not explain it to us directly? Why did she avoid us? Why did the manager keep defending her instead of taking our complaint seriously? This was not just bad customer service. It felt like unfair and discriminatory treatment, followed by a manager protecting the staff member rather than addressing the problem. Very disappointing experience from Alo.
• OO

  Omar

  Apr 25, 2026
  5.0
  I recently had a great experience with Alo, and I felt it was worth sharing. From the moment I started browsing, everything felt smooth and well-organized, but what really stood out was the customer service. Gamzee was incredibly helpful and patient, making sure all my questions were answered clearly. Kayla went above and beyond to ensure my order details were correct and that I was fully satisfied before finalizing anything. Nuwa was quick to respond and handled my concerns efficiently, which made the whole process stress-free. Louise also deserves recognition for her friendly attitude and professionalism—she made the interaction feel personal rather than transactional. It’s rare to come across a team where every person you interact with is consistently attentive and supportive, but that’s exactly what I experienced here. The level of care and communication truly elevated my overall impression of Alo. I’ll definitely be returning, not just for the products, but for the outstanding service provided by such a dedicated team.

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