Selfridges Manchester Trafford

Reviews

• CO

  chantelle odonnell

  Sep 27, 2026
  5.0
  The future of Creed Fragrance's sales is secured by our younger generation... what a memorable/ heart touching experience for my 8 year old nephew to have. A memory that he will forever cherish. As a regular customer at Creed myself... I would like to say THANKYOU Victoria&Romilly from the bottom of my HEART!!, Victoria, you went above & beyond with my nephew, showing the upmost respect towards him while maintaining such professionalism/care with him during sales, your interaction with him was outstanding/phenomenal, my nephew is so greatful that you let him watch the lazer engraving process while being supervised by you. My nephew is very thoughtful he always thinks of others.. when you mentioned to him that you was getting a few free testers to put in his bag he said to me that he would like to give one to his mum when I mentioned this to you, you helped him out with his request he was more than happy to give a little gift to his mum. Romilly I would like to THANKYOU from the bottom of my HEART also, even though you was busy with another customer you still took the time to acknowledge my nephew with respectprofessionalism/care. My nephew is very protective with his gift as he understands how luxurious/expensive it is, he hasn't let go of it since, but its the memory he shares with the gift that's why he wont let go of it... My nephew said the next time I go back to creed he wants to join also so he will definitely be returning. Absolutely Heart Touching 💙
• CA

  Charis Ofori Appiah

  Sep 27, 2026
  5.0
  ⭐⭐⭐⭐⭐ An Exceptional Experience with Jasmine at Kilian Paris, Trafford Manchester I honestly cannot say enough wonderful things about the experience we had with Jasmine at Kilian Paris in Trafford, Manchester. From the moment we approached the counter, she was absolutely exceptional. My mum had already been interested in a particular fragrance, and Jasmine went above and beyond to help us explore it properly. She was incredibly knowledgeable about the fragrances, but what really stood out was the way she spoke to us—she was warm, welcoming, patient, and genuinely passionate about what she was recommending. It never felt like she was simply trying to make a sale; she took the time to understand what my mum liked and helped guide us towards a fragrance that felt absolutely right for her. Jasmine has such a lovely way of making you feel comfortable. She explained the fragrance beautifully, allowed us to take our time, and made the whole experience feel luxurious and personal. Her enthusiasm was infectious, and by the end of our visit, my mum was so impressed with the fragrance that we decided to purchase it. And honestly, Jasmine didn’t stop there. She was incredibly generous and gave us samples to take away, which was such a lovely touch. It made the experience feel even more special and showed just how thoughtful she was. She is genuinely an asset to Kilian Paris. Her customer service, product knowledge, personality, and attention to detail were all outstanding. You can tell when someone genuinely enjoys their job and takes pride in creating a wonderful experience for customers, and Jasmine absolutely does. What could have been a simple perfume purchase turned into such a memorable experience because of her. She made my mum feel really valued and looked after, and we left feeling extremely happy with both the fragrance and the entire experience. Jasmine was absolutely amazing—professional, knowledgeable, kind, attentive, and incredibly personable. If every luxury fragrance experience was like this, shopping for perfume would be an absolute dream. Thank you so much, Jasmine, for making our visit so lovely. You truly went above and beyond, and we will definitely remember the experience. Kilian Paris is very lucky to have you! ❤️
• SP

  Sophie Purcell

  Sep 26, 2026
  5.0
  The staff at Creed set the absolute gold standard for customer experience. Every single interaction I have had with this team has been characterized by ultimate professionalism, warmth, and an unwavering commitment to excellence. They don't just go through the motions they actively listen, anticipate your needs, and offer tailored guidance that makes you feel incredibly valued.What really sets them apart is their incredible communication and seamless attention to detail. No matter how busy they are, they treat you like their number one priority, never rushing you, always smiling, and handling every inquiry with genuine care and patience. It is incredibly refreshing to encounter a team that takes this much pride in their work. They have earned a customer for life, and I cannot recommend them highly enough!
• MA

  Minnatuallah Abdelhadi

  Sep 19, 2026
  5.0
  Had such a lovely experience at the Benefit counter! Bis/ Bismah was absolutely amazing — so friendly, welcoming and helpful. She was really knowledgeable and took the time to help me find exactly what I was looking for. She made the whole experience feel so easy and enjoyable, and her customer service was honestly outstanding. Such a lovely girl and she gave us the best brow mapping for our faces. Couldn't have asked for a better sales assistant.
• DD

  Daphne

  Aug 31, 2026
  1.0
  Extremely disappointing experience at the Marc Jacobs Beauty counter I was extremely disappointed by the way a sales associate at the Marc Jacobs Beauty counter in Selfridges Trafford Centre treated my friend. The associate was an Asian, medium-built woman with shoulder-length hair. My friend was shopping at the counter and had been offered a free gift in connection with purchasing three qualifying items. When she took the freebie, the sales associate grabbed it back out of her hand because she had apparently assumed that my friend was not going to purchase all three items. The way this was handled was incredibly rude, presumptuous and completely unacceptable. If there was any uncertainty about whether my friend qualified for the promotion, the associate could have simply explained the terms of the offer and asked her to confirm what she intended to purchase. Taking the item back out of a customer’s hand was completely unnecessary and extremely disrespectful. My friend was made to feel uncomfortable and embarrassed despite simply shopping at the counter and engaging with an offer that had been presented to her. The associate’s attitude came across as dismissive and judgmental, and the entire interaction left an awful impression. For Marc Jacobs Beauty and Selfridges, I would expect a much higher standard of customer service. Customers should not be treated this way, regardless of how much or how little they intend to spend. Management should seriously address this kind of behaviour and ensure that customers are treated with basic courtesy and respect. Based on this experience, I would not feel comfortable recommending this counter to others

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