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Brand Certified

New Look

3.9
(223 reviews)

Business Details

+44 1785 785080
http://www.newlook.com/uk/store/2038

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
Unit 12, Queens Retail Park, Stafford, STS
ST17 4SU, United Kingdom

Hours

Monday9:30 AM - 8:00 PM
Tuesday9:30 AM - 8:00 PM
Wednesday9:30 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 6:00 PM
Sunday10:30 AM - 4:30 PM

Reviews

3.9
223 reviews
5 stars
80
4 stars
75
3 stars
45
2 stars
9
1 star
14
  • RS
    Rosiane Da Silva
    Jul 15, 2026
    1.0
    I purchased a sale item yesterday and returned it today in perfect, saleable condition. I was told it could be exchanged only, but I didn’t have time to choose anything. I asked for a credit note instead — a completely reasonable request — and it was still refused. Even after speaking with the manager, I was given the same excuse: “our system doesn’t authorise it.”Having worked many years in retail myself, I know exactly how these systems work, and that explanation was simply not true. It felt like a poor excuse rather than genuine policy.In the end, I left the item with them and asked for it to be donated to charity, because the experience was not worth the stress. I will not be returning to this store again. Avoid if you want peace of mind.
  • KK
    Kas
    Dec 28, 2020
    4.0
    Good prices. However lots of sizes out of stock.
  • SH
    Sarah Horsburgh
    Dec 17, 2020
    5.0
    Convenient easy parking
  • OS
    Olivia S
    Feb 4, 2020
    4.0
    Not too shabby.

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

What is New Look's returns policy?

You can return any item within 28 days in its original condition with a valid receipt. Refunds go to the original payment method. More details at our Help Centre.

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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