Jack Wolfskin Store - CLOSED

Reviews

• NH

  Nichola Howard

  May 23, 2025
  5.0
  I recently had an issue with the zip on my Jack Wolfskin coat purchased from the Cannock Outlet, which was covered under warranty. I was initially disappointed because the coat was a significant investment, but I'm thrilled to share how fantastic the whole experience turned out to be. The process was incredibly positive and seamless from start to finish. The communication and service I received from the team were excellent, making everything so much easier. I want to extend my heartfelt thanks to Alison and Amy at the Cannock Outlet, who went above and beyond to help me. They even arranged for the collection of the coat and took care of its return once the issue was resolved. It's great to see a company stand behind their products with such dedication. Thank you, Jack Wolfskin Cannock, for your outstanding service!
• MR

  Maz Reynolds

  Feb 15, 2025
  5.0
  Thankyou to all the staff that obtained me a size that they didn't have in the store they all went above & beyond to secure me my size from another branch in time for my holiday! Great team & much appreciated, thankyou!
• MP

  MadLettuce Projects

  Dec 19, 2024
  5.0
  Amazing service from Paul the store manager who went above and beyond to keep a customer happy and show the best his brand has to offer. I purchased a Jack Wolfskin bag from a third party reseller which had a small defect. These things happen but this online reseller had no interest in resolving the issue. I contacted Jack Wolfskin through their Cannock branch and was amazed at how they stood up to get my product exchanged after having been left out to dry by the seller. Even though i thought i was saving a few quid by buying from a third party reseller online, it was a false economy and i can see the true value of actually visiting a bricks and mortar store owned by the brand to actually see, touch and try the products and to get their full support and advice. I’ll definitely be back for more products the next time im in town! Thanks again to Paul and Maddie!
• AS

  Andy Simkin

  Sep 2, 2024
  5.0
  Called in today looking for a jacket and found two that I really liked however one was a little snug. Asked a member of staff (Amy) if they had any other sizes in stock. After checking the store to no avail she said that she could get me one in my size from their Ashford store delivered to my home address in the next couple of days. Very impressed with the level of service from Amy and the shop was very clean and well laid out. Top marks! You have a great team there
• KR

  Kirt Robinson

  Feb 11, 2024
  5.0
  Visited the store with my partner on Friday. Staff informed us they’d be closing soon but not to rush and to take our time finding what we were looking for - store was spotless with all the stock on the rails neat and in size order therefore this wasn’t hard at all. Was approached by Callum who overheard me talking to my partner about finding the information tag confusing and explained concisely that 10,000mm referred to the hydrostatic head, how it was tested and what the figure meant along with some other technical info. I was sold, convinced that the product would be fit for purpose unlike a jacket I’d recently bought from North Face whose stuff is apparently more fashion than outdoor wear these days. Took a 3 in 1 to the till and noticed the inner / outer were being sold separately for less, explained this and asked if they could price match as we were in a bit of a rush, to my amazement instead of getting some nonsense as to why this wouldn’t be allowed - they just said yes. Partner also picked up a down jacket at a steal. Great customer service and technical knowledge - Jack Wolfskin clearly provide excellent training. Ash & Callum a real credit to the company and refreshing to see some retail staff bothered about keeping the store tidy and customer happy!