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H. Samuel

4.8
(680 reviews)

Business Details

128 High Street, Sutton, STN
SM1 1LU, United Kingdom
+44 2086 429081
https://www.hsamuel.co.uk/store/HS4336-Sutton

About

JewellerWatch ShopWatch Repair ServiceJewellery Repair ServiceSignet Trading LTD
H.Samuel Sutton is located at Times Square Shopping Centre in the heart of Sutton town centre, with convenient access to nearby parking and just a short walk from local transport links. Positioned within one of the town’s main retail areas, the store is easy to reach for shoppers. Inside, you’ll find a strong selection of men’s and women’s watches from brands such as Armani Exchange, Casio and Hugo Boss, alongside a versatile jewellery range suitable for both everyday wear and special occasions. Diamond collections include Forever Diamond, Emmy London and Enchanted Disney. Services such as repairs, engraving and valuations are available, with expert in-store guidance to help you choose.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H. Samuel
128 High Street, Sutton, STN
SM1 1LU, United Kingdom

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 5:00 PM
Sunday10:00 AM - 4:00 PM
12/25/20269:00 AM - 5:00 PM

Products & Services

2 lists · 13 items

Explore offerings from H. Samuel on 128 High Street in Sutton, with popular repair & care services offsite available at this location.

Services

12 items

Repair & Care Services Offsite

Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.

Ring Sizing

Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings. Non-precious metals cannot be resized. There is a 12 month guarantee on all ring sizing. *Please note this service is completed off site*

Jewellery Cleaning & Polishing

Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them. *Please note this service is completed off site*

Jewellery Rhodium Plating

Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear. Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best. Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life. * Please note this service takes place ion an offsite location and will take 10 working days to complete.* * Only available on white Gold Jewellery*

Jewellery Repair Services
Jewellery Repair Services
Prices may vary depending on item type and work required

Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care. Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come. Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.

Watch Battery Replacement & Reseal

Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection. Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care. Trust us to keep your watch running smoothly, so you can rely on it every day.

Watch Servicing

Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear. Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan. Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.

Watch Repairs
Watch Repairs
Price and lead times vary depending on watch brand and work required

Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care. Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best. Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.

Jewellery & Watch Engraving

Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish. Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind. Create a lasting memory with a personal detail that will be cherished for years to come.

In-Store Watch Bracelet Adjustments
In-Store Watch Bracelet Adjustments
if watch is purchased elsewhere.

Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait. Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear. The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types. *Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.

In-Store Watch Battery Replacement

Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop. Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time. A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.

In-Store Jewellery Engraving
In-Store Jewellery Engraving
Free Basic Clean In-Store

Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait. Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable. We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish

Lifetime Battery Replacement

1 item

Lifetime Battery Replacement
Lifetime Battery Replacement
£17.99

Enjoy peace of mind with our Lifetime Battery Replacement service at H. Samuel and Ernest Jones. Our experts will replace your watch battery whenever needed using high quality components, helping keep your timepiece running reliably for years to come.

Reviews

4.8
680 reviews
5 stars
634
4 stars
19
3 stars
6
2 stars
3
1 star
18
  • PM
    pradish muraleedharan
    1 day ago
    5.0
    Friendly Lovely Staff!!! I was there to buy a birthday present for my wife.Good selections in store.I was a bit confused.The staff Manpreet was very helpful in selecting the right gift.Ended up buying two.I would say good persuasion skills.👏🏼.Would recommend for special occasion gifts.
  • EH
    Emma Hultman
    3 days ago
    5.0
    My partner and I just went for wedding ring fitting and try out for my partners wedding ring and Omar was super helpful and he helped my partner get his favourite ring without any issues even though there were a lot of different ones and he was super helpful!!
  • PB
    Pat Brookman
    5 days ago
    5.0
    I was help by a lovely lady today called Jamie she helped so much choosing my birthday gift nothing was too much trouble and she had a smile the whole time you hardly get the service in shops these days and she really made me feel special thank you so much you really have made my day 😊
  • AE
    Almaz Ennis-Morris
    6 days ago
    5.0
    My partner and I popped into H Samuel to look at wedding rings for him. We went in with no idea what style, size or even what the options were for him but we have a wonderful chat with Omar who was incredibly helpful and knowledgable about the options. Would highly recommend popping by, a huge thank you to Omar in the Sutton branch!
  • HH
    HM
    May 25, 2026
    1.0
    I bought a pair of stud earrings from this store as part of a gift for my mum’s jubilee birthday, and honestly I’m really disappointed with the quality. Less than 2 weeks after wearing them, the claws holding the stones got bent/squashed. My mum was only wearing them normally - putting them on in the morning and taking them off before bed, and not even every day, so there’s really no excuse for them becoming damaged so quickly. When I went back to the store, I was told they could replace them because it was still within 30 days, and that the new pair would arrive in about 5 days. But there was no guarantee the replacement would actually be any better quality. I was told that the “solution” is basically to buy insurance, so the earrings can keep being replaced whenever this happens again, as long as the stone isn’t missing. If the stone falls out and gets lost, you have to pay for it yourself. But if the claws are weak in the first place, how are you supposed to notice exactly when the stone falls out before losing it? It honestly feels like they sell fragile jewellery and then push customers into buying insurance because the products don’t last. In the end, I bought the insurance anyway because I couldn’t deal with this whole situation again. On top of that, the replacement took much longer than promised. The receipt said collection in 3 days: I ordered it on 25/04 and it was supposed to be ready on 28/04, but I only got a voicemail on 06/05 saying I could collect them, by which point I was abroad. So instead of 3 days, it took 11. Really disappointing experience overall.

Frequently Asked Questions About H. Samuel

What are the opening hours of H. Samuel in Sutton?

H. Samuel in Sutton is open Monday to Saturday from 9:00 AM to 5:00 PM, and on Sunday from 10:00 AM to 4:00 PM.

Where is H. Samuel located in Sutton?

H. Samuel is located at 128 High Street, Sutton, SM1 1LU, at the entrance to Times Square Shopping Centre.

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