Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is the returns policy at New Look Southampton?
You can return any item within 28 days if unworn and in original condition, with a valid receipt or dispatch note. Refunds are issued to the original payment method. More details are available in their Help Centre.
What are the opening hours of New Look Southampton?
New Look is open Monday to Friday from 9:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 5:00 PM. Holiday hours may vary.
Does New Look Southampton offer delivery and in-store pickup?
Yes, they offer both delivery (including same-day delivery) and in-store pickup options.
Is New Look Southampton accessible for customers with disabilities?
Yes, the store has wheelchair accessible elevators, entrances, and parking to accommodate customers with disabilities.
What types of clothing and products does New Look Southampton sell?
New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including dresses, coats, boots, lingerie, swimwear, plus-size clothing, and fashion accessories.
What forms of payment are accepted at New Look Southampton?
They accept debit cards and mobile NFC payments, and do not require cash only. Check payments are not accepted.
Can I find New Look Southampton in WestQuay Shopping Centre?
Yes, New Look is located at Unit SU58 in WestQuay Shopping Centre, making it easy to visit while shopping at this popular centre.
What dining options are available near New Look Southampton?
Nearby dining includes Cabana Southampton (Brazilian cuisine), Bill's (British restaurant), KFC Southampton (fast food), Nando's (chicken restaurant), Espresso Bar (coffee shop), and Kwackers (Asian fast food).
Are there other fashion stores near New Look Southampton?
Yes, nearby fashion stores include Oasis Stores, Saint Store, Tie Rack, Bank Fashion, Kookai, Suit Direct, and Sunglass Hut.
Are there any entertainment venues close to New Look Southampton?
Entertainment options nearby include Hype Southampton (dance club), 777 Promotions (concert and comedy venue), and Jessops (photography services).
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