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Brand Certified

New Look

4.1
(364 reviews)

Business Details

+44 1782 216870
http://www.newlook.com/uk/store/2035

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
Unit 5B, Festival Retail Park, Stoke On Trent, STE
ST1 5SJ, United Kingdom

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 6:00 PM
Sunday10:30 AM - 4:30 PM

Reviews

4.1
364 reviews
5 stars
166
4 stars
113
3 stars
57
2 stars
12
1 star
16
  • DD
    dianne Dixon
    Jun 1, 2026
    5.0
    My daughter returned a purchase. Had a look at the ladies clothes. Not really for myself but some nice clothes for a younger person. Reasonably priced
  • DE
    Darcy Estelle
    May 31, 2026
    1.0
    Came shopping with my mum and when we got to the tills Leila served us. She was very dismissive and when my mum point out that she had missed something she got very passive aggressive. The lady next to her was putting something on her forehead and Leila wanted to look so as soon as my mum had put her email in she dismissed us and said ‘right bye’ and then started taking the the lady next door eventhough we wanted a printed receipt as well. We felt like we couldn’t asked for that and personally won’t return to this shop.
  • SL
    Sue Lynam
    Sep 1, 2019
    5.0
    Lovely clothes, but nothing more than you would expect from this clothing brand

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

What products does New Look offer?

New Look offers affordable, on-trend clothing and accessories for women, men, and kids.

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
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