My daughter returned a purchase. Had a look at the ladies clothes. Not really for myself but some nice clothes for a younger person. Reasonably priced
DE
Darcy Estelle
May 31, 2026
1.0
Came shopping with my mum and when we got to the tills Leila served us. She was very dismissive and when my mum point out that she had missed something she got very passive aggressive. The lady next to her was putting something on her forehead and Leila wanted to look so as soon as my mum had put her email in she dismissed us and said ‘right bye’ and then started taking the the lady next door eventhough we wanted a printed receipt as well. We felt like we couldn’t asked for that and personally won’t return to this shop.
SL
Sue Lynam
Sep 1, 2019
5.0
Lovely clothes, but nothing more than you would expect from this clothing brand
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What products does New Look offer?
New Look offers affordable, on-trend clothing and accessories for women, men, and kids.
What are New Look's store opening hours?
New Look is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:30 AM to 4:30 PM.
Does New Look offer in-store pickup for online orders?
Yes, New Look provides an in-store pickup service for online orders.
What payment options are accepted at New Look?
New Look accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Maestro, Mastercard, and Visa.
What is the returns policy at New Look?
Items can be returned within 28 days in original condition with receipt; refunds are issued to the original payment method. Worn or late returns cannot be accepted.
Is New Look at Festival Retail Park accessible for wheelchair users?
Yes, New Look has wheelchair accessible entrance and parking to accommodate wheelchair users.
Can I find beauty products near New Look in Festival Retail Park?
Yes, nearby beauty suppliers include Clarins Boots Festival Park Stoke-on-Trent, Benefit Cosmetics Brow Bar Counter, Boots pharmacy, and Clinique.
Are there clothing stores near New Look at Festival Retail Park?
Yes, nearby clothing stores include Burton Menswear, Dorothy Perkins, Miss Selfridge, Topman, Oasis, and Fishing Republic.
Where can I eat near New Look in Festival Retail Park?
You can visit nearby eateries such as Angelina's cafe, Frankie and Benny's Italian-American restaurant, and Pizza Hut fast food restaurant.
Does New Look offer free Wi-Fi and is it a safe space for the LGBTQ community?
Yes, New Look offers free Wi-Fi and welcomes the LGBTQ community, providing a transgender safe space.
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