JewellerWatch ShopWatch Repair ServiceJewellery Repair Service
You’ll find H.Samuel on Middle Mall inside the intu Potteries Shopping Centre in Hanley, opposite River Island and Superdry. There are two car parks at the Centre which both lead into the shops. In-store, you’ll discover a fabulous selection of ladies and gents watches from quality designer brands including Calvin Klein, Hugo Boss and Fitbit, as well as dazzling diamond jewellery from top names like Perfect Fit, Emmy London and Princessa. We also stock a wide range of gifts and fashion jewellery, so you’ll be sure to find the perfect piece to suit all tastes and budgets. In-store services include ear piercing, valuations, engraving and repairs, as well as free appointments with our friendly jewellery experts who are always happy to help. We look forward to seeing you soon.
Explore offerings from H. Samuel on Unit SU13 Potteries Ctr in Stoke On Trent, with popular repair & care services offsite available at this location.
Services
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Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.
Discover our exquisite collection of diamond rings, thoughtfully crafted to celebrate life’s most meaningful moments. Each ring features carefully selected diamonds, chosen for their brilliance, clarity, and enduring sparkle, set in high-quality materials for lasting elegance.
From classic solitaire styles that offer timeless sophistication to modern, intricate designs that make a statement, our range caters to every taste and occasion. Whether you are searching for the perfect engagement ring, a meaningful gift, or a luxurious addition to your jewellery collection, you will find something truly special.
Available in premium metals including gold, white gold, and platinum, every ring is crafted with exceptional attention to detail and comfort. Designed to be worn and treasured every day, our diamond rings are a lasting symbol of love, commitment, and personal style, making every moment shine brighter. Visit us today to explore designs that perfectly suit you.
Celebrate your commitment with our beautifully crafted wedding rings, designed to symbolise lasting love and unity. Each ring is made with care and precision, using high-quality materials to ensure a timeless finish that can be worn and cherished every day.
Our collection features a variety of styles to suit every preference, from classic plain bands that offer understated elegance to more detailed designs with added texture or diamond accents for a touch of sparkle. Whether you prefer a traditional or contemporary look, our wedding rings are created to complement every love story.
Available in premium metals including gold, white gold, platinum, and more, each piece is designed for both comfort and durability. With exceptional craftsmanship and attention to detail, our wedding rings provide a meaningful and enduring symbol of your partnership, made to last a lifetime together.
Mark one of life’s most meaningful moments with our beautifully crafted engagement rings, designed to capture the essence of your unique love story. Each ring features carefully selected diamonds and high-quality materials, chosen for their brilliance, clarity, and lasting beauty.
Our collection includes timeless solitaire designs that highlight the natural sparkle of the diamond, as well as contemporary styles with intricate settings for a more distinctive look. Whether you prefer classic elegance or modern sophistication, there is a design to suit every style and personality.
Available in premium metals such as gold, white gold, and platinum, every engagement ring is crafted with exceptional attention to detail, ensuring both comfort and durability. Designed to be cherished for a lifetime, our engagement rings are a meaningful expression of love, commitment, and the beginning of your journey together.
Discover the beauty and versatility of our gold jewellery collection, expertly crafted to suit every style and occasion. Each piece is made using high-quality gold, offering a radiant finish that is both stylish and enduring.
Our range includes everything from delicate everyday pieces to bold statement designs, allowing you to express your personal style with ease. Whether you are looking for a thoughtful gift or a timeless addition to your own collection, our gold jewellery offers effortless elegance and lasting appeal
Available in a variety of finishes, including yellow gold, white gold, and rose gold, each piece is designed with attention to detail and comfort in mind. Combining classic craftsmanship with modern design, our gold jewellery is created to be worn, loved, and treasured for years to come, making every moment feel special and refined.
Provide your feedback on BizChatAdd care instructions for goldInclude layering tips for necklacesSuggest matching sets or combos
Discover our refined collection of watches, designed to combine timeless style with reliable performance. Each timepiece is carefully crafted using high-quality materials, offering both durability and a sophisticated finish that complements any look.
Our range includes classic designs for understated elegance, as well as contemporary styles for a modern edge. Whether you are searching for a statement accessory, a meaningful gift, or an everyday essential, our watches provide the perfect balance of function and fashion.
Featuring precision movements and thoughtfully designed details, every watch is created to ensure accuracy and comfort throughout the day. Available in a variety of finishes and styles to suit different tastes, our collection offers something for every occasion.
Designed to be worn and appreciated for years to come, our watches are a timeless addition to any collection, reflecting both personal style and enduring quality.
Stay connected in style with our innovative collection of smartwatches, designed to bring together advanced technology and sleek, modern design. Each smartwatch is crafted with quality materials and intuitive features, making it the perfect companion for both busy lifestyles and everyday wear.
Our range offers a variety of designs to suit different preferences, from minimalist styles to bold, contemporary looks. Whether you’re tracking your fitness, managing notifications, or simply enhancing your daily routine, our smartwatches deliver both functionality and convenience.
With features such as health monitoring, activity tracking, and seamless connectivity, each piece is designed to support your lifestyle while maintaining comfort and durability. Available in a selection of finishes and straps, our smartwatches allow you to personalise your look with ease.
Combining practicality with style, our smartwatches are a versatile addition to any collection, helping you stay on track while looking effortlessly refined.
Explore our beautiful collection of silver jewellery, designed to bring effortless elegance to every occasion. Crafted from high-quality silver, each piece offers a bright, polished finish that complements both casual and formal looks.
Our range includes timeless classics and modern designs, from delicate chains and bracelets to statement pieces that stand out. Whether you're searching for a thoughtful gift or a versatile addition to your own collection, silver jewellery offers understated sophistication and everyday wearability.
Designed with attention to detail and comfort, each piece is made to be worn and enjoyed regularly, while maintaining its shine and style. Perfect for layering or wearing alone, our silver jewellery allows you to express your personal style with ease.
Combining durability with refined design, our collection offers lasting beauty that can be treasured for years to come.
Discover our versatile collection of rings, designed to suit every occasion and personal style. Expertly crafted using high-quality materials, each piece offers a perfect balance of durability, comfort, and refined design.
Our range includes everything from simple, elegant bands to more detailed and eye-catching styles, allowing you to find the perfect ring for everyday wear or special moments. Whether you are celebrating a milestone, marking a meaningful occasion, or simply adding to your jewellery collection, our rings offer something for everyone.
Available in a variety of finishes and metals, each ring is thoughtfully designed with attention to detail, ensuring a comfortable fit and lasting beauty. Ideal for stacking or wearing alone, these pieces allow you to express your individuality with ease.
Combining timeless craftsmanship with modern style, our rings are made to be worn, enjoyed, and treasured for years to come.
Discover our collection of necklaces, designed to add effortless elegance to any outfit. Crafted from high-quality materials, each piece offers a perfect balance of style, durability, and everyday wearability.
From delicate chains for a subtle look to statement designs that stand out, our range suits both everyday styling and special occasions. Available in a variety of metals and finishes, there’s something to match every taste.
Thoughtfully designed for comfort and lasting beauty, our necklaces are ideal as meaningful gifts or as a timeless addition to your own jewellery collection, offering versatile style you can enjoy for years to come.
Explore our elegant collection of bracelets, designed to complement any look with ease. Crafted from high-quality materials, each piece offers a perfect blend of style, comfort, and durability.
Our range includes everything from delicate, understated designs for everyday wear to more eye-catching styles that make a statement. Whether you're searching for a meaningful gift or a versatile addition to your own jewellery collection, our bracelets offer timeless appeal.
Available in a variety of metals and finishes, each bracelet is thoughtfully designed to suit different tastes and occasions. Perfect for layering or wearing on its own, these pieces allow you to express your personal style effortlessly.
With careful attention to detail and lasting quality, our bracelets are made to be worn, enjoyed, and treasured for years to come.
Discover our beautiful collection of earrings, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each piece combines style, comfort, and durability for everyday wear or special occasions.
Our range includes everything from classic studs and elegant hoops to more detailed and statement designs, ensuring there is something to suit every taste and style. Whether you're looking for a subtle accessory or a bold piece to stand out, our earrings offer effortless versatility.
Available in a variety of metals and finishes, each pair is thoughtfully designed with attention to detail for a comfortable fit and lasting appeal. Perfect as a meaningful gift or a stylish addition to your own collection, our earrings bring timeless elegance you can enjoy for years to come.
Reviews
4.6
328 reviews
5 stars
267
4 stars
36
3 stars
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SH
Shanon Healey
Jun 27, 2026
5.0
We had such a good experience picking our wedding rings. Lisa was so helpful and nothing was too much for her. She gave a lot of advice and support so we could make the correct decision.
AH
amanda heywood
May 10, 2026
5.0
Excellent service for childrens ear piercing at hanley yesterday, i would highly recommend.
ZZ
Zz
Feb 15, 2026
2.0
Unprofessional.
You get different service depending on what you're wearing which is awful anywhere, as on 3 separate visits I have been either ignored or approached immediately depending on my outfit. Tje clothes I wore when I received especially poor service was a hoodie and jeans. How dare I!
I went to return an item I bought online that broke almost immediately so must have been faulty but the first staff member didn't want to accept or issue the return at all so she called over a superior and after her manager (?) said to just issue the refund she replied asking "won't that affect our store?" and the manager replied saying "No, it's an online purchase. It won't affect us." I find this to be a disgusting business practice of denying refunds to not affect your store score or whatever it was even though the item was clearly faulty. You should be able to return an item for any reason within a certain period anyway! It's just another reason to support small businesses and not corporations who favour numbers over customers.
CU
Craig Unwin
Feb 15, 2026
5.0
The lady was great. I wished I got her name. Mended my watch in under 5 mins, was going buy her a coffee ☕ but she said can't accept it 😢
Our ear piercing service is available at selected H. Samuel stores, to find out what store near you provides this service click book an appointment to find out more.
Do you accept drop-ins/walk-ins for ear piercings?
Yes, H. Samuel does walk-in piercing appointments. You can come into the store at any time to get your ears pierced. We would recommend booking in advance, just in case it’s a busy day. To book in at the Perfect Piercing studio: call the store or book an appointment online.
Does H. Samuel offer ear piercing services?
Yes, ear piercing is available at selected H. Samuel stores. You can book an appointment online to find out which stores near you provide this service.
Can I walk in for an ear piercing at H. Samuel or do I need an appointment?
H. Samuel accepts walk-in piercing appointments, though booking in advance is recommended on busy days.
What are the opening hours for H. Samuel at Intu Potteries Shopping Centre?
H. Samuel is open Monday to Saturday from 09:00 to 17:30, and Sunday from 10:30 to 16:30.
Which popular watch brands does H. Samuel in Stoke On Trent carry?
The store carries ladies and gents watches from brands such as Accurist, Armani Exchange, Bulova, Casio, Citizen, Garmin, Guess, Hugo, and Olivia Burton.
What in-store services does H. Samuel provide?
Services include ear piercing, valuations, engraving, repairs, and free expert appointments to help with your jewelry needs.
Does H. Samuel offer delivery and in-store pickup options?
Yes, H. Samuel provides in-store pickup, delivery, and no-contact delivery services.
Where is H. Samuel located in Stoke On Trent?
H. Samuel is located on Middle Mall inside the Intu Potteries Shopping Centre in Hanley, opposite River Island and Superdry.
Which nearby stores can I visit along with H. Samuel at the Intu Potteries Shopping Centre?
You can also visit Game, The Hobby Wizards, Clintons, Currys PC World, Virgin Media, and The Watch Lab nearby within the Intu Potteries Shopping Centre.
Are there coffee shops near H. Samuel where I can relax before or after shopping?
Yes, nearby coffee shops include BB's Coffee & Muffins, Bakers + Baristas, and Melice Patisserie, perfect for a relaxing break around your visit.
How can I conveniently collect online orders while visiting H. Samuel?
Since H. Samuel offers in-store pickup, you can conveniently collect your online orders during their opening hours while shopping nearby brands or visiting attractions at Intu Potteries Shopping Centre.
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