You’ll find Ernest Jones on the Middle Mall inside the intu Potteries Centre in Hanley, next to JD Sports. With two car parks, you’ll have easy access to us via customer lifts and escalators which are located close to the store. Inside, you’ll find a stunning collection of luxury watches from leading names such as Gucci, Rado and Movado, alongside an elegant selection of diamond jewellery from famed designers like Le Vian, Neil Lane Bridal and The Diamond Story. In-store services include repairs, valuations, and personalisation. If you need any help or advice, we recommend booking an appointment with one of our friendly jewellery experts who’ll be happy to assist you in finding the perfect piece. We look forward to welcoming you soon.
There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.
Explore the stunning collection of diamond rings at Ernest Jones, crafted to celebrate life’s most meaningful moments. Featuring carefully selected diamonds chosen for their brilliance and quality, each ring offers exceptional sparkle and refined style.
From classic solitaires to modern designs, there’s a perfect ring for every occasion. Set in premium metals such as gold, white gold, and platinum, each piece is designed for lasting beauty, making it a timeless symbol of love and elegance.
Discover the collection of wedding rings at Ernest Jones, expertly crafted to represent everlasting love and commitment. Designed with quality and comfort in mind, each ring offers a timeless finish perfect for everyday wear.
From classic bands to more detailed styles, there is a design to suit every preference. Crafted in premium metals such as gold, white gold, and platinum, these rings are made to be cherished for a lifetime, symbolising your journey together in style.
Discover the elegant collection of engagement rings at Ernest Jones, designed to mark life’s most meaningful moments. Each ring features carefully selected diamonds, chosen for their brilliance and quality, creating a truly captivating sparkle.
From timeless solitaire designs to contemporary styles, there is something to suit every taste. Crafted in premium metals such as gold, white gold, and platinum, each piece is made for lasting beauty and comfort, making it the perfect symbol of love and commitment.
Explore the elegant collection of gold jewellery at Ernest Jones, designed to bring timeless style to every occasion. Crafted from high-quality gold, each piece offers a radiant finish and lasting durability.
From delicate everyday designs to bold statement pieces, the collection suits a variety of tastes and styles. Whether you're searching for a meaningful gift or a classic addition to your own collection, there’s something to suit every moment.
Available in yellow gold, white gold, and rose gold, each piece is thoughtfully designed for both comfort and sophistication, making it perfect for everyday wear or special occasions.
Discover the refined collection of watches at Ernest Jones, designed to combine style with reliable performance. Crafted using high-quality materials, each timepiece offers durability, precision, and a sophisticated finish.
From classic designs to modern styles, the range suits both everyday wear and special occasions. Featuring trusted brands and expertly made movements, every watch is created with attention to detail and comfort in mind.
Perfect as a meaningful gift or a stylish personal accessory, Ernest Jones watches are made to be worn and appreciated for years to come, offering a timeless addition to any collection.
Explore the collection of smartwatches at Ernest Jones, designed to combine modern technology with sleek, everyday style. Crafted with high-quality materials, each smartwatch offers comfort, durability, and a sophisticated finish.
From fitness tracking and health monitoring to seamless smartphone connectivity, these smartwatches are built to support your daily routine with ease. With a range of designs and finishes available, there’s something to suit every lifestyle and preference.
Perfect for staying connected while on the go, Ernest Jones smartwatches offer both practicality and style, making them a versatile addition to any collection.
Discover the beautiful collection of silver jewellery at Ernest Jones, designed to add effortless style to any look. Crafted from high-quality silver, each piece offers a bright, polished finish and lasting durability.
From delicate everyday designs to more statement pieces, the collection caters to every style and occasion. Whether you're searching for a thoughtful gift or a versatile addition to your own collection, there’s something to suit every taste.
Designed with comfort and attention to detail, Ernest Jones silver jewellery is perfect for everyday wear, offering timeless appeal that can be enjoyed for years to come.
Explore the versatile collection of rings at Ernest Jones, designed to suit every style and occasion. Crafted using high-quality materials, each piece offers a perfect blend of durability, comfort, and refined design.
From simple, elegant bands to more detailed and eye-catching styles, the range caters to both everyday wear and special moments. Whether you're marking a milestone, choosing a meaningful gift, or adding to your personal collection, there’s a ring to suit every taste.
Available in a variety of metals and finishes, each ring is designed with attention to detail, ensuring lasting beauty and a comfortable fit. Ernest Jones rings offer timeless appeal, making them perfect for everyday elegance or celebrating life’s special moments.
Discover the stunning collection of necklaces at Ernest Jones, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each piece offers a blend of elegance, durability, and everyday wearability.
From delicate chains for a subtle, refined look to more statement designs that stand out, the collection caters to a variety of styles and occasions. Whether you’re dressing for a special event or enhancing your everyday outfit, there’s a necklace to suit your style.
Available in a range of metals and finishes, each piece is thoughtfully designed with attention to detail and comfort in mind. Ernest Jones necklaces make the perfect gift or a timeless addition to your own jewellery collection, offering lasting beauty you can enjoy for years to come.
Explore the elegant collection of bracelets at Ernest Jones, designed to bring a refined finishing touch to any look. Crafted from high-quality materials, each piece combines durability with sophisticated style for everyday wear or special occasions.
From delicate, understated designs to bold statement pieces, the collection offers something to suit every taste and personality. Perfect as a meaningful gift or a stylish addition to your own jewellery collection, each bracelet is created with comfort and attention to detail in mind.
Available in a range of metals and finishes, Ernest Jones bracelets offer versatile style and lasting beauty, making them an essential accessory for any occasion.
Discover the elegant collection of earrings at Ernest Jones, designed to add the perfect finishing touch to any look. Crafted from high-quality materials, each pair offers a balance of style, comfort, and lasting durability.
From classic studs and timeless hoops to more detailed statement designs, the range suits both everyday wear and special occasions. Whether you're looking for a subtle accessory or something to stand out, there’s a style to match every taste.
Available in a variety of metals and finishes, Ernest Jones earrings are thoughtfully designed with attention to detail, making them a meaningful gift or a versatile addition to your jewellery collection.
Reviews
4.7
232 reviews
5 stars
200
4 stars
14
3 stars
5
2 stars1
1 star
12
GS
Gaz Soma
Aug 1, 2026
5.0
Always have a great experience here in the Hanley store , staff are really helpful and friendly Adam was fantastic today helping me purchase my new watch would highly recommend and will be back in the near future I'm sure , if I could rate you more than 5 stars i would , Thanks guys
HS
Haania S
Jun 21, 2026
5.0
Both Tilly and Stacey have been super helpful. Great staff and have made my experience fantastic! Thank you!!
LP
Leah Pope
Apr 6, 2026
5.0
We had such amazing customer service from Jane when purchasing our engagement ring , she was so helpful , she gave the best advice and made it an enjoyable, easy experience!
JJ
Jo Jackson-Smith
Feb 28, 2026
5.0
Sent my watch for servicing and was dealt with very professionally
MM
Md Tharak Miah
Jun 25, 2025
5.0
I bought a watch from here and the experience was great. I was supported by a staff member named Alma who was genuinely amazing. I only purchased the watch because of her salesmanship and kindness. She deserves very high praise
Ernest Jones is located on the Middle Mall inside the intu Potteries Centre in Hanley, next to JD Sports, at Unit SU16, The Potteries Centre, Hanley ST1 1PS.
What are the opening hours of Ernest Jones?
Ernest Jones is open Monday to Saturday from 9:00 AM to 5:30 PM, and on Sundays from 10:30 AM to 4:30 PM.
Does Ernest Jones offer delivery and pickup services?
Yes, Ernest Jones offers in-store pickup, delivery, and no-contact delivery services.
What types of products can I find at Ernest Jones?
You can find luxury watches from brands like Gucci, Rado, and Movado, as well as diamond jewellery from designers like Le Vian, Neil Lane Bridal, and The Diamond Story.
Does Ernest Jones provide any jewellery services?
Yes, Ernest Jones offers in-store services including repairs, valuations, personalisation, and ring sizing.
How can I contact Ernest Jones in Hanley?
You can contact Ernest Jones by phone at +44 1782 272108 or toll-free at +44 800 458 1066.
Can I book an appointment with a jewellery expert at Ernest Jones?
Yes, you are recommended to book an appointment with one of their friendly jewellery experts via their website to get personalized assistance.
Are there any parking options near Ernest Jones at the Potteries Centre?
Yes, there are two car parks with easy access to Ernest Jones via customer lifts and escalators located close to the store.
What nearby food options are there around Ernest Jones for a treat after shopping?
Nearby food options include Millies Cookies bakery and desserts, Baskin-Robbins ice cream shop, Krispy Kreme Stoke on Trent for donuts, and YaYa's Kitchen cafe and smoothie bar.
What are some clothing stores near Ernest Jones for additional shopping?
Nearby clothing stores include Footasylum, Superdry, Leading Labels, Monsoon, Pep and Co, Peacocks, My Hi Fashion, Claire's, Jack & Jones, and Next.
How can nearby stores like the Post Office and Vodafone be useful when visiting Ernest Jones?
The nearby Post Office offers mailing and postal services, which can be convenient if you need to send items. Vodafone provides mobile phone and computer repair services, useful in case of any device issues while shopping in the area.
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