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John Pass

4.8
(212 reviews)

Business Details

+44 1782 631076
http://www.johnpass.co.uk/

About

Watch Store
John Pass is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.

Location

John Pass
12 Ironmarket, NEWCASTLE UNDER LYME, Staffordshire
ST5 1RF, United Kingdom

Hours

Monday9:15 AM - 4:45 PM
Tuesday9:15 AM - 4:45 PM
Wednesday9:15 AM - 4:45 PM
Thursday9:15 AM - 4:45 PM
Friday9:15 AM - 4:45 PM
Saturday9:15 AM - 4:45 PM
SundayClosed

Reviews

4.8
212 reviews
5 stars
195
4 stars
8
3 stars
1
2 stars
2
1 star
6
  • TN
    Thomas Nixon
    Apr 9, 2026
    5.0
    I don’t know where to start. Me and my mate came in to narrow down my search for a new watch since I’m overdue an upgrade. Elle went above and beyond to ensure I explored the right options that would suit me for my day to day life. Elle was informative, entertaining and a pleasure to meet and speak with. I hope to hear again of her soon. 10/10 experience
  • RR
    Richard Reynolds
    Apr 8, 2026
    5.0
    My wife and I visited the store after booking an appointment online. Elle was very knowledgeable and friendly, and helped us try on many watches before making a decision on my first Rolex. She also adjusted a bracelet on a watch that I already owned and it now fits perfectly. Would highly recommend John Pass.
  • MT
    Mandy Tideswell
    Apr 8, 2026
    5.0
    Aaron and Matt were both very attentive and professional, in their line of work. We were made very welcome, as soon as we entered the premises and were immediately assisted with our query. We were offered a drink, whilst Aaron dealt with us and Matt kindly, did the drinks of our choice. Aaron was very knowledgable and extremely helpful in assisting us. We felt comfortable in their company and would certainly revisit again. I would highly recommend John Pass in Newcastle under Lyme.
  • CR
    Claire Roberts
    Apr 1, 2026
    5.0
    We received an outstanding service from Angela when we visited John Pass a few weeks ago. Angela was very friendly and patient while I tried on a number of pieces in the shop. Angela was very knowledgeable about the pieces and their provenance. The ring I selected was resized in a very short space of time and Howard provided a great service when I collected the ring. I would thoroughly recommend John Pass.
  • JC
    Jordan Chay
    Mar 14, 2026
    5.0
    Visited the store today to get my watch adjusted and was welcomed with a very friendly and nice atmosphere and team. Especially ‘Howard’ who was the one who worked on the watch, lovely person and the watch fits wonderfully. Will come back in the future. Thank you

Frequently Asked Questions About John Pass

What is John Pass and what does it specialize in?

John Pass is an official Rolex retailer specializing in selling and maintaining Rolex watches.

Where is John Pass located?

John Pass is located at 12 Ironmarket, Newcastle Under Lyme, Staffordshire, ST5 1RF, United Kingdom.

Brand Certified Facts from John Pass

This information is certified by John Pass and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
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