Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's policy on returning items?
You can return any item within 28 days, including sale items, as long as they are unworn and in original condition. Proof of purchase is required. Refunds are issued to the original payment method.
Does New Look offer in-store pickup?
Yes, New Look offers in-store pickup for your online orders.
What are New Look's opening hours?
New Look is open Monday to Saturday from 9:30 AM to 6:00 PM and on Sundays from 11:00 AM to 5:00 PM.
Where is New Look located?
New Look is located at Unit 20 The Heart High Street, Walton-On-Thames, KT12 1GH, United Kingdom.
What types of clothing and accessories does New Look offer?
New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including items like dresses, boots, coats, and fashion accessories.
What payment options are accepted at New Look?
New Look accepts American Express, Android Pay, Apple Pay, Cash, Diners Club, Maestro, MasterCard, and Visa.
Is New Look wheelchair accessible and does it support mobile payments?
Yes, New Look has a wheelchair accessible entrance and accepts mobile NFC payments.
Can I shop at New Look without an appointment?
Yes, New Look welcomes in-store shopping and does not require appointments.
What nearby stores can I visit when shopping at New Look?
Nearby stores include River Island and Monsoon for clothing, H&M for children's clothing, and Laurel Jewellery for accessories. You can enjoy a full shopping experience at The Heart Shopping Centre where these shops are located.
How can I get to New Look from nearby public transit or other local services?
While the profile doesn't specify transit stops, New Look is located at The Heart High Street in Walton-On-Thames, close to other shops like EE mobile phone store and Clarks shoe store, making it convenient to visit during a shopping trip in the area.
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