New Look

Reviews

• LB

  Leanna Bryan

  Aug 6, 2026
  1.0
  I was very disappointed with the customer service I received at the New Look store in Redhill on Thursday, 6 August 2026, at around 4:20 pm. The young lady serving was extremely unfriendly from the moment I approached. Her tone of voice was harsh and came across as rude, making me feel very uncomfortable. Customer service is about making people feel welcome, but unfortunately, that wasn't my experience. What made it even more disappointing was that I was left waiting while her colleague was serving another customer, without any acknowledgement or even a simple "I'll be with you in a moment." Instead, I felt completely ignored. Everyone can have a bad day, but there is no excuse for speaking to customers in such an unfriendly manner or making them feel like an inconvenience. A little kindness and professionalism go a long way. I hope this feedback is taken seriously, as no customer should leave a store feeling the way I did.
• SG

  Surrey Gal

  Jul 22, 2026
  2.0
  I like New Look however it would be so much better if you could train staff to interact with customers and explain what is going on when they either stand there silent tapping on a hand held device, or worse just wander off, without explanation! I was at the counter today to collect an order and both of the above happened. I would have been content to stand there waiting had any explaination been forthcoming. E.G. “Excuse me whilst I just find the handset to scan your collection barcode”. AND “I’m having a little trouble logging in on this device, I’m sorry for the wait”. ALSO “Gosh, this isn’t working, I’m so sorry to keep you waiting. I’m just going to check with my colleague to locate the other hand set?” Essentially, I had to prompt the girl to find out what the issue was and why we were standing there in silence whilst she tapped on the device, and latterly when she returned from wandering off! By comparison the other girl serving the customer next to me was engaged with her customer, and very helpful explaining what was happening with her return. Why hasn’t the young girl who served me been taught the same customer service process? There really isn’t any excuse, other than managerial ineptitude.

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