Inside the Friary shopping centre, on level 2 you'll find us opposite Next, with easy access from the bus station and Bedford road car park. In the store, you'll find a great selection of exclusive watches from Citizen and Bulova along with cult classics from Casio and Seiko. We also stock an impressive selection of stunning jewellery to suit all tastes and budgets, so you’ll be sure to find the perfect treat for yourself or gift for a loved one. If you are looking for something extra special, our exclusive diamond collections from the likes of Forever Diamond, Perfect Fit and Emmy London will not disappoint. In-store services include repairs, valuations, personalisation and ear piercing, as well as free appointments with our friendly experts who are always happy to help. We look forward to seeing you soon.
Explore offerings from H Samuel on Unit 50 The Friary Centre in Guildford, with popular repair & care services offsite available at this location.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.
Free service when buying a pair of piercing earrings.
Professional ear piercing using safe, hygienic techniques. Includes starter earrings. Free with any piercing earring purchase.
Reviews
4.7
259 reviews
5 stars
229
4 stars
11
3 stars
9
2 stars1
1 star
9
MG
Mykyta Grytsyk
1 day ago
5.0
Acabo de llegar a el Shoping y con muchas ganas de comprar un colgante y me fui con 2 relojes excelentes y un colgante de una cruz, pero quiero destacar la atención de Ben, nunca forzó que compre nada, fue preguntándome qué estaba buscando, mirando si podía adaptar mi gusto con lo que buscaba y terminé llevándome lo que realmente quería, cuando lleguen al lugar pregunten por BEN!!! Definitivamente el disfruta de lo que hace y servir a los clientes le sale súper natural ! Recomendadisimo
KC
Karen Cumper
2 days ago
5.0
Shopped today in the ( Guildford Friary) served by a very confident and lovely person Decrah( who is in training), all I can say please employ more like this one, also the manager that was covering the store Paris (wearing a jumper🥵) was also very welcoming too. Definitely go back and would totally recommend. So well done to Decrah 💯💯👍
PN
Penny Nicholls
Aug 8, 2026
1.0
Bought an adjustable watch from this store last month. Within 2 weeks one of the strap bars had lost it's gold capping. On visiting the store today with my guarantee receipt I was told only the clock workings were covered by the standard warranty. A new bar was counted as a cosmetic repair which I'd be charged for and that some force must've caused it to come off!! Not happy that this happened within 2 weeks of normal watch wearing. I now doubt the quality of this watch and if more gold link bar caps will just fall off in time . A very disappointing purchase and level of customer service.
AG
Asanka Gajaweera
Aug 2, 2026
5.0
Hi Ben,
Thank you very much for all your help in choosing our wedding rings. We really appreciate your patience, advice, and excellent service throughout the process. It made the experience so much easier and more enjoyable for us.
Thank you again for everything.
Best regards,
Asanka & Harshini
MY
monica yeo
Jul 20, 2026
5.0
My girls had their ears pierced yesterday at H. Samuel, and we had a wonderful experience with Natalia.
The piercing area has a lovely little corner that feels private and comfortable, which really helped put my girls at ease. Natalia was friendly, professional, and explained every step of the procedure clearly before and during the piercing. She was incredibly patient, answered all of our questions, and never made us feel rushed or under any pressure.
Thanks to her calm and reassuring manner, my girls felt relaxed throughout the whole process. At the end, they each received a Brave Certificate and a little goodie bag, which was such a lovely touch.
I highly recommend Natalia if you're considering ear piercing. She made it a positive and memorable experience for my girls.
This information is certified by H Samuel and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 09, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: