New Look

Reviews

• NZ

  Natalia Zaitseva

  Aug 1, 2026
  1.0
  I’m very disappointed with the service and the lack of customer care. I came into the shop at 6:30 pm and wanted to try on some clothes at 6:40 pm. I was told that the fitting rooms were already closed, so I couldn’t try anything on. As a result, I decided to buy the items and try them on at home. No one and I repeat, no one told me that I wouldn’t be able to return the item if it didn’t fit. When I came back to return the blouse, I was simply told that I couldn’t. The staff just shrugged their shoulders and I was only told afterwards that I could exchange it for another size, which, as it turned out, wasn’t even available.This was a very disappointing experience and not the level of customer service I would expect.
• OF

  Organic Hair Food

  Jul 11, 2026
  1.0
  Absolutely appalling customer service. My friends and I were shopping together, each in our own fitting room, trying on clothes, helping each other choose outfits, and having a laugh like any normal group of girls would. As staff weren’t available to help us with different sizes, we were helping each other instead. Even that seemed to be an issue for the middle-aged member of staff with straight black hair. Out of nowhere, she shouted at the top of her voice, “Girls, you all need to get out!” across the fitting area. It was completely unnecessary, humiliating, and unbelievably rude. When I politely asked why she was shouting, she snapped that there were “too many of you in here,” even though we were all in separate cubicles. Another member of staff came over and apologised for her behaviour, which says it all. She then made the incredibly unprofessional comment, “I don’t need their whole family tree in here, do I? I’m hot!” Who is she to speak to paying customers like that? We were there to spend our money, not to be shouted at and made to feel unwelcome. There are ways to speak to people with respect, and this was not one of them. Being hot is not an excuse to take your frustration out on customers. If you can’t remain professional under pressure, you shouldn’t be working in customer service. Management seriously need to address this employee’s attitude and provide proper customer service training. We were made to feel like we had done something wrong when all we were doing was shopping. Easily the rudest member of staff I’ve ever encountered, and she completely ruined what had been a lovely shopping trip.
• MG

  Mary Gibbs

  May 30, 2026
  1.0
  After taking a top and trousers back that had seams split -by the way I picked up others I. Your store and they had a problem with the seams .... the girl so called managers was rude and when I answered her back she followed me around the store shouting 😒 unbelievable!!never again she looked so angry which made me feel the same, I was mad with myself for letting her get to me ,I wont be returning g to the store again can not torrarate the abuse... after coming home I found out my daughter inlaw had the same problem.
• SA

  Sam Ansell

  May 27, 2026
  2.0
  I came to visit New Look Last Friday Morning. Was just cutting through originally, and found a Dress I thought would like lovely on the wife. I had a browse and couldn't find the correct size, so i asked a lady who was dressed almost like a Zebra, she was very helpful and friendly, she had a look to see if they had the size of dress as I don't understand lady's clothes. Anyway they didn't have it. So checked the dress on Display which was the one and only size that would fit my dear wife. So I found another member of staff who was on the floor, she was talking with a friend/ customer and it seems they knew one another, they were talking for a good few minutes, with me behind waiting patiently in eyesight of the lady who worked there. once they had finished their chinwag, the colleague just walked off. Without saying anything, she may of needed a wee but to be ignored with no explanation was quite rude. I then waited in line at the checkout and spoke to another friendly colleague with glasses. I asked If I could buy the dress which was on display by the mannequin. ash asked her supervisor who said no. Not sure why you can't sell a dress on display, considering you want peoples money. Anyway. I bought the dress direct from the supplier instead. Can say I thought it was quite mean and made me sad. I would have given One star, but the Zebra lady saved you.
• ZL

  Zoe Lynch

  Apr 3, 2026
  1.0
  Changing rooms are dirty and staff are rude

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