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Ernest Jones

4.7
(197 reviews)

Business Details

30 Crescent Arcade, Solihull, SOL
B91 3GZ, United Kingdom
+44 1217 092166
https://www.ernestjones.co.uk/store/GB-REG/Solihull/EJ3374

About

JewellerWatch ShopWatch Repair ServiceJewellery Repair ServiceSignet Trading LTD
Inside the Touchwood Shopping Centre in Solihull, you’ll find Ernest Jones through the Poplar Arcade entrance, opposite John Lewis on The Plaza. The Centre is easily accessed by car and offers ample parking with direct access to the stores via lifts and escalators. We stock a wide range of designer watches including top brands such as Rado, Longines and Ebel, as well as exclusive diamond collections from the likes of Tolkowsky, Neil Lane Bridal and Vera Wang. We also host Le Vian diamond events in-store. Our friendly and knowledgeable team are always on hand to answer questions and to assist you in finding the perfect piece. In-store services include jewellery and watch repairs, valuations, and personalisation services, as well as bookable appointments with our experts. We look forward to welcoming you soon.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Ernest Jones
30 Crescent Arcade, Solihull, SOL
B91 3GZ, United Kingdom

Hours

Monday9:30 AM - 5:30 PM
Tuesday9:30 AM - 5:30 PM
Wednesday9:30 AM - 5:30 PM
Thursday9:30 AM - 5:30 PM
Friday9:30 AM - 5:30 PM
Saturday9:30 AM - 5:30 PM
Sunday11:00 AM - 5:00 PM
12/25/20269:30 AM - 5:30 PM

Products & Services

2 lists · 14 items

Explore offerings from Ernest Jones on 30 Crescent Arcade in Solihull, with popular repair & care services offsite available at this location.

Products - Watches

1 item

Watches
Watches
£100.00 - £53,000.00

There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.

Services

13 items

Repair & Care Services Offsite

Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.

Ring Sizing

Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings. Non-precious metals cannot be resized. There is a 12 month guarantee on all ring sizing. *Please note this service is completed off site*

Jewellery Cleaning & Polishing

Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them. *Please note this service is completed off site*

Jewellery Rhodium Plating

Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear. Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best. Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life. * Please note this service takes place ion an offsite location and will take 10 working days to complete.* * Only available on white Gold Jewellery*

Jewellery Repair Services
Jewellery Repair Services
Prices may vary depending on item type and work required

Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care. Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come. Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.

Watch Battery Replacement & Reseal

Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection. Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care. Trust us to keep your watch running smoothly, so you can rely on it every day.

Watch Servicing

Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear. Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan. Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.

Watch Repairs
Watch Repairs
Price and lead times vary depending on watch brand and work required

Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care. Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best. Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.

Jewellery & Watch Engraving

Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish. Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind. Create a lasting memory with a personal detail that will be cherished for years to come.

In-Store Watch Bracelet Adjustments
In-Store Watch Bracelet Adjustments
if watch is purchased elsewhere.

Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait. Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear. The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types. *Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.

In-Store Watch Battery Replacement

Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop. Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time. A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.

In-Store Jewellery Engraving
In-Store Jewellery Engraving
Free Basic Clean In-Store

Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait. Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable. We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish

Bespoke Jewellery Design

Create something truly unique with our Bespoke Jewellery Design service at H. Samuel and Ernest Jones. Whether you are marking a special occasion or bringing a personal vision to life, our expert team will guide you through every step of the design process. From selecting precious metals and gemstones to refining the final details, we work with you to craft a piece that reflects your individual style and story. Thoughtfully designed and expertly created, your bespoke jewellery will be as meaningful as it is beautiful, made to be treasured for years to come. Please note that completely bespoke designs are only available in store as consultation with designers as well as wax molds will need to be reviewed.

Reviews

4.7
197 reviews
5 stars
168
4 stars
12
3 stars
5
2 stars
4
1 star
8
  • CK
    chris kempton
    4 days ago
    5.0
    Aqsa was great during our quick visit and able to give use a range of quotes within moments. Aqsa also gave plenty of insight into the differences between our options and all with a smile
  • RE
    R Ehsan
    May 24, 2026
    5.0
    Exceptional customer service from both Aqsa and Mumtaz today- incredibly polite and courteous. They were both friendly, attentive and approachable- everything you'd expect from a customer facing role.
  • RK
    Raymond Knight
    Apr 9, 2026
    5.0
    I brought a bracelet for my wife Christmas and unfortunately it broke yesterday that's 4months ago .so we went back to Ernest Jones and showed the manager her name was SUMAN and what a lovely woman so easy to talk to .SUMAN took a quick look at the return bracelet and immediately changed it for a brand new one and said she was so sorry for any inconvenience. My wife and I want to say thank you SUMAN . That's the way to treat customers well done Ernest Jones. Ray and marian
  • AS
    Angie Sugars
    Feb 8, 2026
    5.0
    Mumtaaz has been very friendly and helpful with her service. And is a credit to the company. We are very pleased with our wedding rings. Thank you
  • AB
    Ayesha Begum
    Apr 12, 2023
    5.0
    Raj was fantastic when i went into branch! Customer service was friendly and she was really approachable and knowledgeable!

Frequently Asked Questions About Ernest Jones

Where is Ernest Jones located in Solihull?

Ernest Jones is located inside the Touchwood Shopping Centre in Solihull through the Poplar Arcade entrance, opposite John Lewis on The Plaza, at 30 Crescent Arcade, Touchwood, Solihull, B91 3GZ, UK.

What are the opening hours of Ernest Jones in Solihull?

Ernest Jones is open Monday to Saturday from 9:30 AM to 5:30 PM and on Sundays from 11:00 AM to 5:00 PM.

Brand Certified Facts from Ernest Jones

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