Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any unworn item within 28 days of purchase or receipt, with valid proof of purchase. Refunds go to the original payment method. Sale and promotional items are also eligible. Items must be in original condition.
What are the opening hours for New Look in Shrewsbury?
New Look is open from 9:00 AM to 5:30 PM Monday to Saturday, and from 10:30 AM to 4:30 PM on Sundays. Holiday hours may vary.
Does New Look offer delivery and in-store pickup?
Yes, New Look offers delivery services and also has in-store pickup available for your convenience.
Is New Look in Shrewsbury accessible for wheelchair users?
Yes, New Look has a wheelchair accessible entrance to accommodate all customers.
Can I pay with mobile and contactless payments at New Look?
Yes, New Look accepts mobile NFC payments and debit cards. Cash is not required.
What types of clothing and accessories does New Look offer?
New Look offers on-trend and affordable clothing and accessories for women, men, and kids, including boots, dresses, coats, and fashion accessories.
Where is New Look located in Shrewsbury?
New Look is located in Charles Darwin Shopping Centre, LRU1 – Upper Level, Shrewsbury, SY1 1PL, United Kingdom.
Which nearby store can I visit for travel and holiday planning?
The TUI Holiday Store is nearby, providing travel services and tour bookings, perfect for planning your next vacation after shopping at New Look.
Are there any nearby beauty salons I can visit before or after shopping at New Look?
Yes, Meena Beauty Salon and Blow & Go are nearby beauty salons where you can enjoy beauty and spa services around your shopping trip at New Look.
Where can I find a café near New Look to relax during my shopping trip?
Frankie's CAFE, a coffee shop and restaurant, is nearby where you can grab a coffee or meal while shopping at New Look or the Charles Darwin Shopping Centre.
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