Since 1988, ExtraCare has been the UK’s leading not-for-profit pioneer for retirement living, opening 20 locations around our Midlands base and further South. As a charity our surpluses are re-invested into charitable activities – helping us provide better services and support. We focus on three things; developing new homes, operating villages and schemes, and supporting our locations through fundraising, advocacy, and research. ExtraCare has circa 40 charity shops and online eBay site to support our vision.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.