Goldsmiths

Reviews

• DM

  Danny Mason

  3 days ago
  1.0
  Extremely disappointing after-sales service. I purchased a watch from Goldsmiths which had a fault with the mesh bracelet from the outset. The strap never functioned correctly, and when I handed the watch in for inspection, I clearly explained that this was an issue that had existed since purchase. The member of staff acknowledged this and advised that a note would be added to the repair record. After waiting approximately two months, I was informed that I would be charged to replace the faulty bracelet. Goldsmiths have relied on the manufacturer's warranty terms rather than addressing the fact that the fault was present from the beginning. As a customer, I would expect a retailer of this reputation to stand behind the products it sells and resolve genuine faults fairly. Instead, I have been left having to pursue the matter through my bank. The entire experience has been frustrating, time-consuming, and disappointing. Based on my experience, I cannot recommend Goldsmiths' after-sales service.
• MM

  montana mulroy

  May 21, 2026
  5.0
  I had such an amazing experience at Rolex Meadowhall thanks to Tracey. She helped me choose the perfect birthday gift for my daughter and made the whole process feel so special from start to finish. Tracey was incredibly helpful, patient, and understanding, and she made me feel completely comfortable throughout. Nothing was too much trouble, and her knowledge and professionalism were outstanding. Customer service like this is hard to find these days, and Tracey truly went above and beyond. Thank you for making such an important purchase such a memorable and enjoyable experience. I would highly recommend asking for Tracey if you visit Rolex Meadowhall!
• TC

  Tom Carey

  May 1, 2026
  5.0
  I just want to say a massive thankyou to both Tracy and Tom for sorting me out today. Tracy talked me through the process of how to go about acquiring a brand new Rolex and was superb throughout. Tom then found me the perfect pre owned timepiece, and nothing was too much trouble for him either. Both professional but not pushy. One happy customer. Hopefully see them again soon!
• GG

  Gareth

  Apr 28, 2026
  5.0
  I have been researching my first Rolex purchase for the past few years and recently registered my interest with Goldsmiths Meadowhall. Although I have not yet purchased my first Rolex, I was treated extremely well by Tracy, who talked me through my preferred choices, the possible wait times involved with my selection, and even took the time to chat with my two children about their plans for the weekend. Purchasing from my local authorised dealer feels like the right decision, regardless of the wait time. Buying from a professional and friendly local AD is just as important to me when making such a special first purchase.
• JJ

  Jessica Shaw Jones

  Apr 10, 2026
  1.0
  I purchased my wedding ring from here. I’ve had it for just over a year. A diamond fell out, the woman in the shop told me it looks to her like a manufacturers fault. Goldsmiths sent the ring off to be assessed this took 12 weeks for them then to tell me it would be £800 to fix. I was disgusted with the reply I got. I will not be shopping at this store again. Which is a shame as my family have used goldsmiths for years.