Located on the Lower Floor of The Mall at Cribbs Causeway, near Bristol, you’ll find Ernest Jones opposite M&S. We’re conveniently positioned close to the entrance for car parks D and E. Visit the store to discover a stunning range of luxury and fashion watches including TAG Heuer, Omega and Bell & Ross, alongside exclusive diamond jewellery collections from Le Vian, Tolkowsky, Neil Lane Bridal and Arctic Light. We also stock stylish jewellery collections from Olivia Burton, Gucci and Michael Kors, so you’ll have plenty of choice. If you have any questions or need a hand finding the perfect piece, we recommend booking an appointment with one of our jewellery experts who’ll be happy to help. They can also discuss our repairs, valuation, finance and personalisation services. We look forward to welcoming you soon.
There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.
Bespoke jewellery design to create a unique piece. In‑store consultation required.
In-Store Jewellery Cleaning
Free in-store jewellery cleaning (basic service). Deeper clean and polish available via chargeable send-away service.
Reviews
4.0
234 reviews
5 stars
133
4 stars
40
3 stars
24
2 stars
8
1 star
29
RH
Rob Ho
Jan 18, 2026
5.0
Went just after Xmas for a browse with the Family; Matt was very helpful and friendly; returned recently and seen by Matt and Phaedra; both really helpful. Excellent experience. Thank you.
SS
Stephen Sherring
Jan 3, 2026
1.0
bad store manger would not price match will not buy again in that store need training waited half hour
JB
Joshua Boardman
Jul 8, 2024
5.0
I went to buy an engagement ring, completely out of my depth and lost on where to start. Ernest Jones in Cribbs Causeway was my first stop, Sarah Filby was so incredibly helpful and amazing that I didn’t need any more shops. Not only did she help me choose a ring that my now fiancé loves, she also stayed in constant contact with me, as I wasn’t 100% sure on the size. If ever looking to buy any piece of Jewellery, I would highly recommend going here and asking for Sarah, we will definitely be going back for our wedding bands. Thanks again Sarah, we both can’t thank you enough.
RH
Richard Hillyer
Apr 20, 2024
5.0
Unfortunately my wedding ring which I had for 6 years broke and after it had been sent off for analysis it was found the ring was porous and a manufacturing fault. Took the ring back and they couldn’t have been more helpful. Manager was super friendly as were all staff there and they replaced the ring for an upgraded material of platinum and a more expensive ring free of any charge. I was very happy with the service I received.
Ernest Jones is located on the Lower Floor, Unit 535, of The Mall at Cribbs Causeway, Bristol, near the entrance for car parks D and E, opposite M&S.
What are the opening hours of Ernest Jones at Cribbs Causeway?
Ernest Jones is open Monday to Friday from 9:30 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What types of products does Ernest Jones offer?
Ernest Jones offers a stunning range of luxury and fashion watches including TAG Heuer, Omega, and Bell & Ross, as well as exclusive diamond jewellery collections and stylish designer jewellery from Olivia Burton, Gucci, and Michael Kors.
Does Ernest Jones provide any special services for customers?
Yes, Ernest Jones offers ring sizing, repairs, valuation, finance, personalisation services, and customers can book an appointment with jewellery experts for assistance.
Can I have my watch or jewellery repaired at Ernest Jones?
Yes, Ernest Jones provides jewellery and watch repair services in-store.
What payment methods are accepted at Ernest Jones?
Ernest Jones accepts debit cards and mobile NFC payments; they do not require cash only and do not accept checks.
Does Ernest Jones offer delivery or in-store pickup?
Ernest Jones offers delivery and in-store pickup services, but same-day delivery and curbside pickup are not available.
Are there any nearby places to eat or grab a drink near Ernest Jones?
Yes, nearby dining options include The Shake Lab (ice cream and cafe), GBK Bristol Cribbs Causeway and Gourmet Burger Kitchen (burger restaurants), Tortilla (Mexican restaurant), Wagamama Bristol Cribbs Causeway, and M&S Cafe.
Which stores near Ernest Jones could I visit to complement my jewellery shopping?
Nearby complementary stores include Clugau and Pandora for jewellery, The Watch Lab and Tudor for watches, and LUSH UK for cosmetic and beauty products.
How can nearby transport or parking facilities help me visit Ernest Jones?
Ernest Jones is conveniently located near the entrances for car parks D and E at The Mall at Cribbs Causeway, making it easy for customers arriving by car to visit the store.
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