Steeped in history with a beautifully diverse landscape our Hawick mill in the heart of the Scottish Borders is the perfect choice for a relaxing day out. On the banks of the River Teviot, Eastfield Mill has been a centre of textile manufacturing for more than 140 years. A free, guided mill tour reveals the specialist skills that go into creating our luxury knitted cashmere and woollen products. Our experienced craftspeople fuse traditional methods and machinery with cutting edge processes and techniques. After the tour, take time to peruse our menswear, womenswear, childrenswear and home interiors in our bright, spacious shop before relaxing in our coffee shop, where you can enjoy home baking and local produce.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.