True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.
As a WFTO Guaranteed Member, True Origin Foods adheres to fair trade principles. We believe this is the fairest way to do business and as a social enterprise based in the West of Scotland, we also apply these principles across our UK operations, creating employment here and striving to reduce our environmental impact.
Our purchases of fine foods help farmers and producer communities receive a fair and reliable income, enabling them to buy equipment, education, infrastructure and take care of their environment.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.