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New Look

3.9
(322 reviews)

Business Details

+44 1189 505741
http://www.newlook.com/uk/store/1581

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
Units 40/41, The Oracle Shopping Centre, Reading, RDG
RG1 2AH, United Kingdom

Hours

Monday9:30 AM - 8:00 PM
Tuesday9:30 AM - 8:00 PM
Wednesday9:30 AM - 8:00 PM
Thursday9:30 AM - 8:00 PM
Friday9:30 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM

Reviews

3.9
322 reviews
5 stars
131
4 stars
98
3 stars
56
2 stars
10
1 star
27
  • OA
    Oscar aljanabi
    Jun 4, 2026
    1.0
    Me and my wife had a very dreadful experience the other day in this shop. We were waiting in line behind a woman who had already purchased an item and was busy on her phone, apparently looking for another item to order while blocking the only till available. There were two store employees behind the till that were chatting instead of serving customers, as a queue had formed behind us because of the long time taken from the undecided multi-demand customer in front of us to finish her shopping spree online. My wife signaled to the store employees behind the till and asked them politely to please serve her as she was feeling tired since she was disable on crutches. I was absolutely appalled by their response as she asked my wife to 'wait another few more minutes' as the customer ahead of us will finish soon. This prompt my wife to leave her shopping items and we left the shop. I was shocked to lack of care to customers service showed by these two employee since they were doing nothing but chatting behind the till. This type of customer service is ridiculously disgusting and shouldn't be happening in a well repute shop.
  • WS
    willow stacey
    May 9, 2026
    5.0
    I really struggled with the stairs in this store especially as I was wearing 6inch rhinestone Louboutin's heels, but what made up for it is that I received excellent customer service from Verity who helped me to find more comfortable shoes.
  • LS
    Leon Da silva
    May 9, 2026
    5.0
    I tripped and almost fell down the stairs, but one of the staff, i think her name was Verity, asked if i was okay and then helped me find what i needed to find.. I almost broke an ankle, but I came out with new shoes x

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

What is New Look's returns policy?

You can return any item within 28 days in original condition with valid proof of purchase. Refunds go to the original payment method. Items outside this period or worn items are not accepted.

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 14, 2026Yext Knowledge Graph
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