New Look

Reviews

• OA

  Oscar aljanabi

  Jun 4, 2026
  1.0
  Me and my wife had a very dreadful experience the other day in this shop. We were waiting in line behind a woman who had already purchased an item and was busy on her phone, apparently looking for another item to order while blocking the only till available. There were two store employees behind the till that were chatting instead of serving customers, as a queue had formed behind us because of the long time taken from the undecided multi-demand customer in front of us to finish her shopping spree online. My wife signaled to the store employees behind the till and asked them politely to please serve her as she was feeling tired since she was disable on crutches. I was absolutely appalled by their response as she asked my wife to 'wait another few more minutes' as the customer ahead of us will finish soon. This prompt my wife to leave her shopping items and we left the shop. I was shocked to lack of care to customers service showed by these two employee since they were doing nothing but chatting behind the till. This type of customer service is ridiculously disgusting and shouldn't be happening in a well repute shop.
• WS

  willow stacey

  May 9, 2026
  5.0
  I really struggled with the stairs in this store especially as I was wearing 6inch rhinestone Louboutin's heels, but what made up for it is that I received excellent customer service from Verity who helped me to find more comfortable shoes.
• LS

  Leon Da silva

  May 9, 2026
  5.0
  I tripped and almost fell down the stairs, but one of the staff, i think her name was Verity, asked if i was okay and then helped me find what i needed to find.. I almost broke an ankle, but I came out with new shoes x

Frequently Asked Questions About New Look