Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any item within 28 days of purchase or receipt, including sale and promotional items. Items must be unworn and in original condition with a valid receipt or dispatch note. Refunds are issued to the original payment method. Items returned late or worn cannot be accepted.
Does New Look offer in-store pickup?
Yes, New Look offers in-store pickup services at their Plymouth location.
What are the opening hours of New Look in Plymouth?
New Look is open Monday to Wednesday, Friday, and Saturday from 9:00 to 18:00, Thursday from 9:00 to 20:00, and Sunday from 10:30 to 16:30. They also have extended hours on some holidays.
Which payment methods does New Look accept?
New Look accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Maestro, Mastercard, and Visa.
Is New Look in Plymouth wheelchair accessible?
Yes, the store has wheelchair accessible elevators, entrances, and parking to accommodate customers with mobility needs.
What types of clothing and products does New Look offer?
New Look offers affordable, trendy clothing and accessories for women, men, and kids, including dresses, boots, coats, and fashion accessories.
Which popular food places are located near New Look at Drake Circus Shopping Centre?
Nearby food spots include Burger King and American Fruity, which offer fast food and smoothies. These are convenient options if you want a quick meal or drink before or after shopping at New Look.
What other clothing stores are near New Look in Drake Circus Shopping Centre?
Nearby clothing and fashion stores include River Island, Next, Schuh, Jack Wills, FatFace, BOSS, and Superdry, offering a variety of options for different styles and preferences.
Are there any beauty or accessory stores near New Look?
Yes, stores like LUSH UK (cosmetics), Claire's (fashion accessories), Lovisa (jewelry), TAG Heuer (fashion accessories), and Breitling Boutique (jewelry) are all close by, making it easy to complement your New Look purchase with beauty or accessories.
Does New Look Plymouth’s location support same-day delivery and easy payment options?
Yes, they offer same-day delivery and accept various payment methods including mobile NFC payments, debit cards, and credit cards, ensuring a convenient shopping experience.
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