Goldsmiths

Reviews

• SS

  Sharif

  Aug 2, 2026
  5.0
  Upon entering the showroom, all the staff were very welcoming. Jas from the Rolex department was extremely helpful and accommodating. She made the whole experience a special and memorable one. She did not hesitate or rush to answer any questions i had. A trainee colleague was also present who was also very friendly and explained products in detail. The showroom is also very clean and modern. Overall, a very happy customer and surely look forward to returning and purchasing further watches.
• BK

  Burak Kütük

  Jul 13, 2026
  5.0
  I had an outstanding experience at the Goldsmiths Oxford boutique. From the moment I walked in, I felt genuinely welcomed. A special thank you to Oliver, who made buying my very first Rolex such a memorable experience. He was knowledgeable, patient, and never made me feel rushed or pressured. He took the time to answer all of my questions and made the entire process enjoyable from start to finish. The level of customer service was exceptional, and it’s clear that Oliver truly cares about his customers. If you’re looking for a luxury watch and a first-class buying experience, I couldn’t recommend Goldsmiths Oxford and Oliver more highly. Thank you for making such an important purchase so special.
• KW

  Kathleen Walker

  Jun 21, 2026
  5.0
  Fantastic service from Sasha, friendly and professional. So very helpful.
• EB

  Ethan Burridge

  Jun 9, 2026
  5.0
  Had a really great experience at Goldsmiths Rolex Boutique in Oxford today. As a watch enthusiast, I will typically always stop by a Rolex boutique I’m passing, and today when visiting I was greeted in and shown around the new in house service centre - such a great experience. Thanks Michael for the hospitality. I’ll be back next time I need a service for sure!
• VG

  Vicki Gann

  Jun 5, 2026
  5.0
  I recently visited Goldsmiths Oxford following a very difficult experience after being the victim of a robbery and visiting to replace items with my insurance claim. From the moment I arrived, I was treated with kindness, empathy and genuine care. The team were incredibly friendly and attentive, and nothing was too much trouble. I was even offered a lovely cup of tea and biscuits, which made me feel welcome and at ease straight away. A special thank you to Harsh and the blonde manager, who handled everything with such professionalism and sensitivity. They took the time to listen, explained everything clearly, and treated the situation with the respect and understanding it deserved. What could have been a very upsetting appointment became a genuinely positive experience. The level of service I received was exceptional and felt truly luxurious – unlike anything I’ve experienced elsewhere in Oxford. Every member of the team made me feel valued and cared for. I can’t recommend Goldsmiths Oxford highly enough. Outstanding customer service and a credit to the brand.

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