Saint Laurent

Reviews

• SM

  Shyla Malhotra

  Jun 10, 2026
  1.0
  I’d like to specially call out these two staff members for being extremely rude and spoiling the experience for me. They kept me waiting for hours. One is named Abhishek and another female staff member, idk who. Funny part is that us customers earn much more than them and the arrogance was insane. I mean Gucci staff is sm better. I am going to make sure action is taken against these 2. So disappointed. The only nice person was the person at the entry, he was white and he ended up being more sweet to us than any of the Asian staff members inside.
• MK

  Momoe Kozawa

  Jun 9, 2026
  5.0
  My friend's credit card didn't work (We're from Japan and it was a security issue) and she had a hard time figuring out how to make it work. Matthew helped us and waited for us so patiently to figure it out. Finally my friend's card worked and that was a huge YAY. We cannot thank him enough and that experience with him became one of our best memories. Thank you so much! ❤️
• GJ

  Gayatri Jadhav

  May 5, 2026
  5.0
  Lovely store, good collection and fairly good prices. Very well maintained, staff is helpful.
• SS

  Summer

  May 5, 2026
  1.0
  I am extremely disappointed by the behavior of one of your sales assistants during my visit. She appeared to be Romanian, and my husband and I came into the boutique genuinely interested in purchasing a pair of shoes that we had carefully tried on and inspected. However, throughout the experience, her attitude felt inappropriate and unprofessional for a luxury environment. She repeatedly questioned why we were looking so closely at the details of the shoes and asked what could possibly be wrong with them. I find this shocking, especially in a luxury boutique where products cost £1,000–£2,000. Of course clients will pay attention to craftsmanship, materials, finishing, and details before making such an investment. That is completely normal in high-end shopping. A luxury brand experience is not only about the products, but also about how clients are treated. Unfortunately, her behavior felt dismissive and lacked the elegance, professionalism, and respect one expects from a prestigious house like Yves Saint Laurent. I believe that when choosing sales consultants for a luxury boutique, the standards should reflect the image and values of the brand itself. Sadly, this experience did not reflect that level at all, and it left me feeling very uncomfortable and disappointed. I hope this feedback is taken seriously, because clients visiting a luxury store deserve to feel welcomed, respected, and comfortable while exploring products in detail before making an expensive purchase.
• VC

  Vanessa CA

  Apr 30, 2026
  5.0
  Every time I visit Bicester Village, I look forward to go to YSL. I love the brand and the store itself has such a cool vibe. Elegant but still welcoming and I love how everything’s laid out, it makes browsing so much more enjoyable. Everyone is always friendly and welcoming but I know that if Sirin is on shift, I’m in for a fun shopping day! Honestly, she's just amazing, she does go out of her way to make sure I find exactly what I'm looking for, even if it’s the tiniest accessory, she actually listens and picks things that really suit me! She has such a fun sense of humour, it genuinely feels like I’m hanging out shopping with a friend! Can’t recommend enough!

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