Michael Kors Outlet

Reviews

• PV

  Pooja Vasa

  Aug 8, 2026
  5.0
  Dion was so helpful the store was so busy but he was super helpful We bought a watch fur my mum and he made sure it fit her right took the links out and excellent customer service
• MR

  Malaika R

  Aug 6, 2026
  5.0
  The South Asian lady today in the beautiful floral dress - thank you!!! Honestly the nicest customer service I’ve received in a while. The lad working the shoes with curly hair was also super lovely! Thank you for the amazing service today!
• SY

  Shehlla Yousaf

  Jul 23, 2026
  1.0
  I had a very bad experience. The shoes have a size issue, and I want to return them, but nobody is responding to me. I’ve called and sent messages so many times, but no one ever replies. I’m very disappointed. What am I supposed to do with these shoes now?
• LL

  Lola

  Jul 13, 2026
  1.0
  I visit this store regularly, but today's experience was extremely disappointing. I asked a sales assistant who was standing by the clothing section about the price of a pair of jeans. She told me they were £99 and that I would receive 30% off at the till because the item was not marked with a red sale sticker. When I got to the till, I was served by Melanie, who told me the jeans were actually £160 because they were an "Icon Piece." I decided to leave them and started to walk out of the store. As I was leaving, I spotted another pair of the exact same jeans with a £99 price tag, so I took them back to the till. Melanie then charged me £80, but she never applied the 30% discount that we had been told was available on all black-ticketed items. We were also informed about this promotion when we entered the store. I feel very disappointed by the inconsistent pricing and the poor customer service. Based on the advertised promotion, I believe I was overcharged by £10. As a regular customer, I expect pricing to be clear and promotions to be honoured. I would appreciate this matter being investigated and the difference refunded.
• WY

  Weiyuan Yang

  Jun 29, 2026
  5.0
  A visit to Bicester Village is a must when you're in the Oxford area, and Michael Kors made our shopping experience even more memorable. I purchased a trench coat from the Michael Kors outlet, but after returning to London, I discovered that one of the pockets had a small tear. I contacted Michael Kors Customer Service by email straight away, and to my surprise, they responded the very next day and quickly arranged for a replacement to be delivered to my hotel in London. I would especially like to thank Alessia at the Michael Kors Bicester Village store. She kept in touch with me throughout the entire process, regularly updating me on the replacement and delivery status. Her professionalism, kindness, and dedication to customer service truly made a difference. Problems can occasionally happen with any product, but what impressed me most was how efficiently and responsibly the team handled the situation. Their excellent after-sales service turned what could have been a disappointing experience into a very positive one. Thank you, Alessia, and the Michael Kors Bicester Village team, for your outstanding support. Your exceptional service made our trip to the UK even more memorable, and I will definitely continue to recommend Michael Kors to my friends and family.