JM
Jasmine Masih
Sep 22, 2026
⭐⭐⭐⭐⭐
Amazing customer experience at Michael Kors Bicester Village! A huge thank you to Melanie for being so patient, polite and incredibly helpful while we were deciding between a few pairs of shoes. She took her time with us, made us feel completely comfortable and gave such friendly, attentive service throughout.
Melanie is a real credit to the store and made our shopping experience so enjoyable. Thank you so much — we’ll definitely be back! ❤️
Really kind staff and nice bags to choose from.
I was looking through some bags and one friendly staff member approached me and helped me.
When I decided on what bag to pick, he wrote down some details on a paper and handed it me over, telling me I just need to go to the counter and pick up my bag there and pay.
When I got there, I gave the paper and the cashier wrote something down on the screen.
Then kindly asked me to fill out the form on the touch screen (my name and email).
Then she came back with my bag and put it in a paper bag.
And I also got a free smoothie.
After paying the cashier, she gave me a coupon to get a free smoothie outside the store.
They have a small cart there and they have four flavours to choose from.
I went with the green one. Tasted really delicious.
PN
Piyush Nahata
Aug 30, 2026
Severe Discrimination & Hostility at Michael Kors Bicester Village
On August 30th, my experience at Michael Kors Bicester Village degraded into an appalling display of hostility,
unprofessionalism, and subtle profiling.
After making a purchase, I politely asked to photograph my invoice. The cashier reacted with overt aggression, brandishing hand gestures and repeatedly barking "move aside." When I asked for her name to report this misconduct, she repeatedly obfuscated her identity, only directing me to the manager after seven explicit demands.
Managerial intervention offered zero accountability. The manager actively shielded her staff, aggressively demanding "what do you want," dismissing my concerns without investigation, and abruptly ending the interaction.
This contemptuous, targeted treatment from both frontline staff and store leadership left me feeling racially profiled and deeply alienated. Such blatant disrespect and structural failure are an absolute embarrassment for a purported luxury brand.
BK
Belinda Kaur
Aug 26, 2026
Dion was amazing, super helpful my mum and I kept asking for different shoes and sizes. He was so polite and was on it so quickly, great listener and ended up having us try on the shoes and telling us what he recommended. Ended up having 4 sales by him, had to go back after purchasing to thank him properly!!
Dion was so helpful the store was so busy but he was super helpful
We bought a watch fur my mum and he made sure it fit her right took the links out and excellent customer service