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Brand Certified

New Look

4.0
(484 reviews)

Business Details

+44 1603 728910
http://www.newlook.com/uk/store/1835

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
14/16 St Stephens St, Norwich, NFK
NR1 3SA, United Kingdom

Hours

Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
Sunday11:00 AM - 5:00 PM

Reviews

4.0
484 reviews
5 stars
188
4 stars
157
3 stars
94
2 stars
21
1 star
24
  • CE
    chinwe Etonyeaku
    Jun 25, 2024
    1.0
    The customer service st St Stephens was terrible. I was really embarrased by the Manager of that branch, I was told. I bought a pair of trousers for my daughter on 22/6/24 which I returned 3days later (25th) as it was not the right size. I was not issued a receipt as I was told that I will get the receipt via email which I didn't receive. I met the manager, she embarrased me. She requested I open up my virtual card, she took time to scrutinize my debit card including the code and she went through my email address, at that point I was not comfortable anymore as I felt she was overstepping her boundaries. I wish to state categorically that should U detect any fraudulent transaction linked to that card, she was would be my first suspect because she went too far.

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

What is New Look Norwich St Stephens St's returns policy?

You can return any item within 28 days of purchase or receipt, including sale items. Items must be unworn and in original condition, returned with valid proof of purchase. Refunds are issued to the original payment method.

Brand Certified Facts from New Look

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Certified August 16, 2026Yext Knowledge Graph
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