Watches
£100.00 - £53,000.00
There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.
Brand Certified
Ernest Jones
4.6(107 reviews)
Certified by Ernest Jones • Jun 21, 2026
Business Details
11 Eldon Way, Newcastle, NET
NE1 7XS, United Kingdom
Certified by Ernest Jones • Jun 21, 2026
+44 1912 615547
Certified by Ernest Jones • Jun 21, 2026
https://www.ernestjones.co.uk/store/EJ3103-Newcastle
Certified by Ernest Jones • Jun 21, 2026
About
Certified by Ernest Jones • Jun 21, 2026
JewellerWatch ShopWatch Repair ServiceJewellery Repair ServiceSignet Trading LTD
Ernest Jones is your trusted destination for luxury watches and fine jewellery, conveniently located for shoppers in Eldon Square Shopping Centre in the heart of Newcastle. Our store offers an exceptional selection of diamond jewellery, engagement rings, wedding rings, and meaningful gifts for every occasion.
Discover leading watch brands alongside beautifully crafted necklaces, bracelets, earrings, and personalised pieces. Whether you're planning a proposal, celebrating a milestone, or searching for the perfect gift, our knowledgeable team is here to help you find something truly special.
At Ernest Jones Newcastle, we also provide expert services including jewellery cleaning, repairs, and watch servicing, ensuring your treasured pieces are cared for long after purchase.
Visit us in-store to experience exceptional quality, trusted expertise, and outstanding customer service.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Ernest Jones • Jun 21, 2026
Hours
Certified by Ernest Jones • Jun 21, 2026
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday9:30 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
12/25/202610:00 AM - 7:00 PM
Products & Services
2 lists · 14 items
Explore offerings from Ernest Jones on 11 Eldon Way in Newcastle, with popular repair & care services offsite available at this location.
Products - Watches
1 item
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Ring Sizing
From £59.95
Ring sizing completed off-site within 10 days. Suitable for gold, silver, platinum and palladium with a 12‑month guarantee included.
Jewellery Cleaning & Polishing
From £39.95
Jewellery cleaning and polishing to restore shine and remove scratches. Off‑site service.
Jewellery Rhodium Plating
From £49.95
Rhodium plating restores white gold’s shine and protects against wear. Completed off-site in within 10 days.
Jewellery Repair Services
Prices may vary depending on item type and work required
Jewellery repairs for rings, chains and settings. Free in‑store estimate.
Watch Battery Replacement & Reseal
From £49.95
Watch battery replacement and reseal to restore performance and water resistance, using high‑quality components.
Watch Servicing
From £49.95
Watch servicing to restore accuracy and reliability. Cleaning, lubrication and adjustment to extend lifespan.
Watch Repairs
Price and lead times vary depending on watch brand and work required
Watch repairs for straps, clasps, glass and mechanisms using high‑quality components.
Off-site jewellery and watch engraving available in any store from £30 for our items or yours, sent to our Jewellery Quarter service centre with a 10 working day turnaround.
Jewellery & Watch Valuation
From £60
All valuations for insurance or probate purposes.
In-Store Watch Bracelet Adjustments
if watch is purchased elsewhere.
Bracelet adjustment for a comfortable fit. Free in‑store if watch was bought in store; charges may apply if watch was purchased elsewhere.
In-Store Watch Battery Replacement
From £9.99
In‑store battery replacement from £9.99. Expert fitting with high‑quality batteries; subject to availability.
Bespoke jewellery design to create a unique piece. In‑store consultation required.
In-Store Jewellery Cleaning
Free in-store jewellery cleaning (basic service). Deeper clean and polish available via chargeable send-away service.
Reviews
4.6
107 reviews
5 stars
87
4 stars
9
3 stars
5
2 stars1
1 star
5
- SWsara wilsonJun 6, 20265.0Elisha was so patient and helpful. She wasn’t able to source a watch that I asked to be ordered in, however she helped me pick an alternative and I absolutely love it. Excellent service and a lovely experience in store :)
- MMMark MooreFeb 18, 20265.0Couldn’t recommend the Eldon Square store more and in particular Elisha. Me and my partner went in to look at engagement rings and Elisha couldn’t have been any more helpful, she had all the time in the world for us as my partner tried on different rings. She was super knowledgable and it really felt like she was going above and beyond. I’d rate the whole experience 10/10. Elisha is a real credit to the company and I wish all customer service experiences could be like this one.
- FWFinlay WelshJan 10, 20265.0Great service buying Seiko pink panther very professional staff and lots of knowledge on the watches they sell 👏
- SSShangkraApr 19, 20215.0Flawless from start to finish. Bought a Tudor online which arrived the next day in perfect condition, excellent finance facilities and free bracelet adjustments in store. What more can you ask for?
- SSsid SmithOct 26, 20205.0Went in to Eldon square and ordered a certina sea turtle 60th anniversary watch. They phoned me a couple of days later to say it had arrived. The service we received from Vicky and the rest of the staff was100% I was so impressed I also bought my wife a chocolate diamond ring which was also a brilliant buy and excellent value for money. Thanks again to you all for a great service
Frequently Asked Questions About Ernest Jones
What are the opening hours of Ernest Jones in Newcastle Eldon Square?
Ernest Jones is open Monday to Friday from 10:00 to 19:00, Saturday from 09:30 to 19:00, and Sunday from 11:00 to 17:00.
Where is Ernest Jones located in Newcastle?
Ernest Jones is located at 11 Eldon Way, Eldon Square, Newcastle, NE1 7XS, United Kingdom.
What types of products does Ernest Jones offer?
Ernest Jones offers engagement rings, wedding rings, men's and women's watches, necklaces, and earrings.
What repair services are available at Ernest Jones?
Ernest Jones provides watch repair services and jewelry repair services, including ring sizing.
Does Ernest Jones offer in-store shopping and delivery options?
Yes, Ernest Jones offers in-store shopping, in-store pickup, and delivery services.
How can I contact Ernest Jones in Newcastle?
You can contact Ernest Jones at +44 191 261 5547 or toll-free at +44 800 458 1066.
Can I pay with debit card or mobile NFC at Ernest Jones?
Yes, Ernest Jones accepts payments via debit card and mobile NFC; they do not require cash only.
Are appointments required to shop at Ernest Jones?
No, appointments are not required for shopping at Ernest Jones, but in-store appointments are available.
What nearby restaurants can I visit before or after shopping at Ernest Jones?
Nearby restaurants include Mason + Rye, Terrace Restaurant, Saltwater Fish Company, Fuego, Porterhouse Newcastle, and Cafe 21 Fenwick.
Are there other jewelry stores near Ernest Jones in Eldon Square?
Yes, nearby jewelry stores include Pandora and RR Jewellers Newcastle, which you might want to visit for more options.
What shopping options are available around Ernest Jones in Eldon Square?
Nearby shopping options include Fenwicks (a department store and shopping center), The White Company, Levi's, AllSaints, Ted Baker, and Accessorize.
Brand Certified Facts from Ernest Jones
This information is certified by Ernest Jones and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
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