Designer Exchange was established in 2013 in Knightsbridge, becoming the first pre-owned designer accessory store to offer instant payment and exchange. With three UK stores and our first European store in Madrid, Designer Exchange is expanding to meet the demands of our valued clientele.
Created with admiration for designer handbags and a passion for sustainability, Designer Exchange aims to revolutionise the pre-owned industry.
Combined, our teams have over 20 years industry experience and guarantee that all handbags and accessories are authentic and in good condition.
Contribute to sustaining the designer handbag industry by buying, selling or exchanging with Designer Exchange.
I’ve both bought and sold items here numerous times. I’ve had excellent customer service each and every time. Lara, Sot and all the staff I’ve interacted with here are superb. Very helpful, efficient, friendly and knowledgeable. The selection of items is great, my only problem is I want to buy half the shop!
KK
Kieran
Sep 17, 2026
5.0
The service was great from the moment entering the store to leaving, i visited the store to get a bag priced and potentially selling, the advisor who helped was really nice and explained everything in detail, I couldn’t remember his name but the guy was really polite & made it a pleasant experience overall all the staff were very kind on Saturday (12/09/26). Thanks 🙌🏻
RN
Rana Nabill
Sep 2, 2026
5.0
I would like to thank Ms.Caitlin for the outstanding Experience & great support at NewCastle this branch that has very unique items & special thanks to Ava for her continous support🌹
JM
Jessica Morris
Aug 19, 2026
5.0
Caitlin from the Newcastle store promptly answered my WhatsApp and assisted me with excellent customer service for my order issue. Amazing item too!! Thanks Caitlin
VV
Vivian
Aug 17, 2026
1.0
Worst experience ever. The reviews looked great but the reality was completely different.
The staff acted like she couldn’t be bothered. No smile, barely made eye contact, with this dismissive, almost condescending attitude — like she was doing me a favor by talking to me at all. The customer service was shockingly bad.
Honestly can’t reconcile this experience with all the 5-star reviews. Won’t be going back.
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