David M Robinson - Official Rolex Retailer

Reviews

• FF

  Fidelio

  3 days ago
  1.0
  Watch buying nightmare — avoid I purchased a Tudor Black Bay 58 on fabric with an additional bracelet from DMR in April 2026 to commemorate the birth of my first child. Upon collection, the fabric strap was too short. I left the watch with Alex at the Manchester store while a longer strap was supposedly ordered by Victoria. After three weeks with no update, I chased the matter myself and returned to collect the watch, only to be told that Tudor don't make a longer fabric strap after all, suggesting I source a third party strap myself or purchase a Tudor leather strap at a cost of hundreds of pounds. No apology for the wasted wait and no offer to contribute towards the cost. While collecting the watch, I inspected it in the Tudor boutique opposite DMR. I noticed the dial was covered in dust or oxidised particles beneath the crystal. Dan, the Boutique Manager, agreed the watch was faulty after checking with two watchmakers and arranged a replacement. I specifically asked for the replacement to be thoroughly checked before it was sent to me. I was assured by Dan that it would be. The bracelet I had also purchased required sizing and was sent away separately. A few days later, the replacement watch arrived at my home. On opening the package, I found a chip, scratches on the case and a damaged bracelet screw on what I had been told was a brand new watch. Neither the first nor the second watch had swing tags on the boxes. Draw your own conclusions. DMR apologised, but the response felt perfunctory. Before accepting the refund, I enquired about exchanging the watch for another model as a way to keep my business with them. This was ignored entirely. Their final resolution was simply to refund me. No goodwill gesture, no acknowledgement of the time and inconvenience involved, just a generic apology. What disappointed me most was the way I was treated throughout. Despite spending several thousand pounds on a luxury watch, I was left feeling like an inconvenience rather than a valued customer. At no stage did resolving the issues feel like a priority, even after the first watch was confirmed faulty and I had specifically requested the replacement be checked before dispatch. Had I been spending more or a more prestigious brand perhaps my experience would have differed. I was also told the watch was the last one as it was being discontinued, yet they're still for sale on the website at the time of writing this. What should have been a special purchase to commemorate the birth of my first child turned into a frustrating and time consuming experience involving repeated quality issues, delays, multiple trips and constant chasing for updates. Finally, I was told my refund had been processed three days before the actual date shown on the refund receipt. Two months. Two defective watches. Three different salespeople. It's really not good enough. I informed Tudor directly of my experience as I do not believe this is the standard Tudor expects from its authorised dealers. My advice to buyers: inspect any watch carefully with a watchmaker's loupe before accepting it, regardless of any assurances given. Better still, avoid this business entirely. (Photos attached — judge for yourself whether this is the standard expected of a luxury retailer).
• KS

  Karl Sugden

  Jun 15, 2026
  5.0
  The customer service provided from Bryan and Alex at David M Robinson was very welcoming professional. I purchased my first Rolex it was a fabulous customer experience and day out Alex was very friendly knowledgeable passionate about the brand Rolex and talked me though the process and I am very grateful thankful for the positive opportunity given to me by Bryan I would highly recommend Bryan and Alex and all the team at David M Robinson if you are looking at showing interest in purchasing a new Rolex I am sure you will receive the first class customer service I received thank you once again to all the team warm wishes
• LT

  Luke Tomlinson

  May 23, 2026
  5.0
  I've tried a few places nearby to start my Rolex journey, and luckily I had the pleasure of dealing with Alex for my first purchase — an Explorer II. He made the whole experience great and more than just a transaction. Very knowledgeable, friendly, and professional throughout. Thank you again, and I’m looking forward to the rest of the journey!
• MH

  Matthew Hall

  May 15, 2026
  5.0
  I went in for a minor fix to a Rolex strap. I went in without an appointment and I was seen straight away. Very friendly staff. Bryan was excellent, very knowledgable and sorted my watch strap out while I waited. Would highly recommend them.
• PW

  Paul Williams

  May 1, 2026
  5.0
  David M. Robinson has long been the jeweller of choice for me and my family. Over the years, they’ve consistently made the experience of finding the perfect piece—tailored to both budget and personal taste—feel truly special. Personally, I’ve returned to them time and again to mark important milestones, including my 40th and, most recently, my 50th birthday. On both occasions, I chose a special timepiece to commemorate the moment. This leads me to my most recent experience, which prompted me to write this review. I’ve always visited the Manchester store, and from the moment I registered my application of interest in a rare watch, Alex Broder made the entire process seamless from start to finish. From our first meeting, I felt completely confident that Alex was the right person to source and deliver a watch I had wanted for a long time. His communication was excellent throughout—keeping me informed every step of the way—right up to the call I’d been hoping for: “I have some good news—your watch has arrived.” I arranged to collect it the following weekend, and on arrival, my wife, daughter, and I were taken downstairs into a private lounge where we were made to feel incredibly special. Alex was fantastic with my family; it felt less like a transaction and more like celebrating my birthday over coffee with an old friend. If you’re looking for a jeweller you can trust to deliver exactly what you want—within your budget—and with a warm, family-friendly approach, I couldn’t recommend them more. Thank you to DMR, and a special thanks to Alex for making my 50th birthday so memorable. *****

Frequently Asked Questions About David M Robinson - Official Rolex Retailer