TK Maxx

Reviews

• DC

  Dave Carlisle

  6 days ago
  5.0
  You know what to expect in terms of value, but the courtesy is an added bonus.
• HH

  Hasaan

  Aug 29, 2026
  5.0
  Great service from the staff at this store. Specially Lauren goes above and beyond to help out.
• SB

  Saba Butt

  Aug 9, 2026
  1.0
  ⭐️ 1/5 Very disappointing experience with tk Max. I purchased a hair styler from tk Max Bolton for £44. Before buying it, I specifically asked a member of staff what would happen if the product turned out to be faulty. She was clearly told that if it was faulty, you could get it exchanged within 6 months. When I got home and actually used the hair styler, I realised that it was faulty and was not working properly. I went back to the store the very next day to get it exchanged. However, when I explained the issue, the staff refused to exchange it and said that because I had used the product, they could not change it.a I explained that obviously I had to use the product to find out whether it was working properly or not. How else was I supposed to know that it was faulty without using it? And it is not my first time when they refused to exchange they have done this to me several time . Very poor customer service
• AI

  Amaka Ijere

  Aug 4, 2026
  1.0
  This was the worst shopping experience I’ve had\. I have spent well over £700 at TK Maxx Trinity in Bolton, so I was extremely disappointed when an item I purchased for £25 became damaged after being worn just once. Within less than two weeks, the fabric developed bubbles, despite the item never having been washed When I returned to the store to explain what had happened, both the staff and the manager repeatedly insisted that the item had been through the washing machine. They continued to make this assumption, despite me explaining that it had not.I found this very disrespectful, as it felt like I was being accused of lying. Considering how much I have spent in your store over time, I have no reason to be dishonest over a £25 item. My concern was simply that the product appeared to be faulty, and I expected my complaint to be listened to and treated fairly. I’m disappointed not only with the quality of the item but also with the way I was treated. What I do mind is being repeatedly told that the item had been through the washing machine when that simply wasn’t true. Customers deserve to be listened to and treated with respect, even when there is a disagreement.
• RT

  Robert Takacs

  Jul 12, 2026
  1.0
  I shopped at this store for ten years! I have never returned anything not a single item until today... And what an absolutely disgraceful experience it was! The staff is extremely unfriendly and rude! They are not welcoming, even hostile and unpleasant! The manager fella is so rude and unprofessional it's unbelievable! The shoe I bought literally cut into my flesh, not skin. They are the most uncomfortable pair of shoes I have ever bought. Even my steel toe safety boots are more comfortable! I walked in these shoes for about 15 minutes and had to return them because they are unwearable. The manager kept telling me it's not the manufacturer's fault, therefore he refuses my return! Well it turned out it was the manufacturer's fault! The padding on the right pair was actually missing at the heel. It was a manufacturer fault, but he didn't give me a chance to explain it because he kept insisting that the sole was worn off. Which was slightly of course from 20 minutes of walking outside does that to a pair of shoes, you don't need to be a genius to know that. Anyway I gave up on this store forever, I am not going to shop here again! Honestly I am not a Karen just a human being who was treated like trash! Awful customer service! What about the hundreds of items I bought and never returned? I could have spent that money elsewhere and I wish I had. I come into the store with my first ever return in ten years, and this is how I am treated... Awful store! Never again!!!

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