New Look

Reviews

• CP

  Chandni Patel

  Oct 6, 2026
  1.0
  Extremely disappointing — after 25 years of loyalty, this is how customers are treated I have been shopping at New Look for over 25 years, but after my recent experience, I will not be shopping there again. I had a New Look gift card that had unfortunately fallen down the side of my cupboard. By the time I found it, it had expired just under a year ago. I contacted customer service, fully expecting that a company I had supported for more than two decades might show a little understanding and goodwill. I spoke to Paul, who simply told me there was nothing he could do. What an incredibly disappointing response. The money on the gift card had already been paid to New Look, so reinstating it would cost the company nothing. Other companies understand the importance of customer loyalty and would have the common sense to make a goodwill gesture in a situation like this. Instead, after 25+ years of supporting New Look, I was made to feel like my custom meant absolutely nothing. This is exactly the kind of poor customer service that drives loyal customers away. Companies cannot expect people to continue spending their money with them while refusing to show even the smallest amount of flexibility or appreciation when something goes wrong. New Look should perhaps ask itself why so many stores have disappeared from the high street. Customer service and customer loyalty matter. Treating long-standing customers as nothing more than a policy number is not the way to build a successful business. I certainly won’t be shopping at New Look again. After 25 years of loyalty, I expected better — and I deserved better.
• CC

  Chay Candy

  Sep 5, 2026
  5.0
  Did a return, it was quick and simple. If you’re returning an online item, just make sure that you have you QR code ready to scan and the packet is sealed. That’s it. The lady was friendly behind the til - bonus ☺️
• BB

  Bells

  Aug 10, 2026
  1.0
  Rude staff and absolutely execrable customer service.
• JR

  Jenna Rao

  Jul 21, 2026
  1.0
  I wouldn’t shop here again based on their returns process alone. A physical item returned in store with tags and receipt and they need 14 days to send it to the warehouse for verification and then another 3-5 days to process a refund. The clothes are rubbish; but god forbid you need to return something. The process is from the 80’s - consider yourself warned.
• LL

  LC

  Jun 18, 2026
  4.0
  Small store but still a good range of items - got some summer essentials at good prices.

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