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Brand Certified

New Look

3.9
(336 reviews)

Business Details

+44 2032 784600
http://www.newlook.com/uk/store/1686

About

Women's Clothing ShopJeansLingerie ShopPlus Size Clothing ShopSwimwear ShopChildren's Clothing ShopFashion Accessories ShopShoe ShopNew Look
Feel-good fashion brand offering affordable, on-trend clothing & accessories for women, men and kids.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

New Look
S12 and S13 The Bentall Centre, South West London, LND
KT1 1TP, United Kingdom

Hours

Monday9:30 AM - 7:00 PM
Tuesday9:30 AM - 7:00 PM
Wednesday9:30 AM - 7:00 PM
Thursday9:30 AM - 8:00 PM
Friday9:30 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM

Reviews

3.9
336 reviews
5 stars
141
4 stars
93
3 stars
56
2 stars
11
1 star
35
  • KS
    Katie Sargent
    Jul 29, 2026
    4.0
    Forgot to take security tag off but wasn’t rude at all and was actually very polite about the situation ⭐️⭐️⭐️⭐️
  • DS
    Dorota Szymanska
    Jun 10, 2026
    2.0
    Girl who helped us was nice however big lines and seems under staffed
  • OS
    ozzy sasmaz
    May 4, 2026
    1.0
    Today I went to New Look in Kingston with my 6-year-old son. My son picked up a sweater from the rack and hung it somewhere else. A saleswoman there very rudely and threateningly told my little son to hang it where he took it from. My son came to me and started crying, very scared. I told the saleswoman that this was wrong and that I should have warned my child, and I demanded an apology. She very rudely said, "So what?" I got angry and started shouting and wanted to speak to the manager. Another employee came, I'm not sure if she was the manager, and even though she knew I was right, she tried to make me look wrong and rudely asked what she could do. I said she had to apologize to my son, and she did. So if you can't tolerate even a tiny child, go get treatment and don't work there. Learn how to treat children properly. I will never go to that New Look again, and neither should you!
  • AA
    Ash
    Apr 19, 2026
    1.0
    Went in today and staff at till were there having a private conversation between them two while another staff member was alone checking out customers. The two there chatting weren’t even helpful enough to direct customers to the correct area for queuing up
  • JP
    Johann Pouplier
    Mar 15, 2026
    1.0
    Extremely loud music coming trough a cheap sonds system.

Frequently Asked Questions About New Look

What is your returns policy?

Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple: -You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online). -Items must be unworn and in their original condition. -Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases). -All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-

Brand Certified Facts from New Look

This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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