2022 sees the original luxury goods and leather goods manufacturer Swaine relocate to the heart of London's Burlington Arcade. The new flagship showroom at Nos. 18-19 welcomes its Clients, both old and new, and one can now explore a new range of carefully curated collections. The venerable company is also looking to reintroduce a range of smaller practical accessories, and as with all products (umbrella, poet hat, document case, leather luggage...) of Swaine, bespoke options are available, and customisation is encouraged.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.