Watches of Switzerland

Reviews

• CM

  Chanelle Mauricette

  Jun 15, 2026
  5.0
  First things first, this is an Amex hate post. I wanted to use my BA Amex and despite having more than enough to cover the balance, and calling to give them ample notice of my purchase, both my cards declined. How many times, you ask? 4!!!! After an hour and a half on the phone to Amex receiving more false promises from them than I did my underwhelming ex-boyfriend, Harriet very kindly booked another appointment the next day. She was an absolute angel. She was so sweet, patient and understanding. If not for her, I think I would have imploded out of sheer rage, closed my Amex accounts, sued for emotional damages and never looked at another watch again. Harriet was tremendously helpful from the offset but really the whole fiasco really did highlight Harriet as the shining star of the entire process. I returned the following day to actually complete the purchase, and lost track of time talking to her. I also decided to film for some social media content and she made everything so aesthetically pleasing and even suggesting slowly pouring out the water into the glass for me. She may as well have been a creative director as well as a sales consultant. There’s a stark difference between someone who is interested in selling and someone who is interested in people. She is the latter. It’s rare to find people who are genuinely as warm and welcoming as she is. She really went above and beyond, in a way that felt like she was just helping a friend. Whatever she is being paid, it is not enough. Despite the difficulty at the beginning, it was a thoroughly enjoyable process and I’m looking forward to purchasing my next watch from her (and her only). Completely unrelated but the Battersea store is dog friendly which is super fun, so I’ll absolutely be bringing my puppy in for my next visit.
• EA

  Eduardo Agostini

  Jun 12, 2026
  1.0
  I have never felt so humiliated and disrespected in my entire life. I have been through almost everything: my mother faced racism (she's a Black woman), I have worked as a recycler, and I have experienced hunger. My life has never been easy, but I have always been honest and of good character. Sadly, people often confuse "honesty, empathy, character, love" with being a fool. It is regrettable what I went through in that store in recent years. I did not deserve it. Money isn't everything; I don't lack it. I spent money and bought nine watches in the past 12 months. I did everything I could to be a customer of yours, even though I didn't agree with all circumstances, but I did not deserve to be treated the way I was at 59 years old. In the end, I did not get the NEW watch I was hoping for. It is sad, but life can be very cruel and discriminatory these days. Shame on all of you. Mia, you need to look into this. I haven’t done anything wrong. I purchased two pre-owned watches (CRPO) at prices well above market value. One of the watches listed on your website was claimed to be produced on a specific date. When I collected it, I discovered this was not true, along with other surprises, including a new Explorer I didn’t want. I brought two watches for servicing. I have been dealing with this for a long time. I want you to honour what your seller promised — that I would receive my two watches from the waiting list this year. I did everything your seller asked of me. I am tired of complaining and this ongoing game. I want what was promised, plain and simple. I won’t bother contacting you about a ‘client experience’ — I’ve already had enough of that. I want you to keep your word, your commitment. If you like, I can follow up; I’ve done my part. Sadly, you haven’t. I hope you will. Follow the update- About a week ago, I received the following message: "The Watches of Switzerland Group requests your valued feedback." I did, at the end of the survey, "Someone will contact you," and "Would you like to share your experience by posting on Google?" I also did that. To date, I haven't received any contact from WOS, only a vague response from Mia, expressing regret and asking me to contact them – a contradiction, since they were supposed to contact me. Here is my response to "Mia": Mia, You need to look into this. I haven’t done anything wrong. I purchased two pre-owned watches (CRPO) at prices well above market value. One of the watches listed on your website was claimed to be produced on a specific date. When I collected it, I discovered this was not true, along with other surprises, including a new Explorer I didn’t want. I brought two watches for servicing. I have been dealing with this for a long time. I want you to honour what your seller promised — that I would receive my two watches from the waiting list this year. I did everything your seller asked of me. I am tired of complaining and this ongoing game. I want what was promised, plain and simple. I won’t bother contacting you about a ‘client experience’ — I’ve already had enough of that. I want you to keep your word, your commitment. If you like, I can follow up; I’ve done my part. Sadly, you haven’t. I hope you will. It's all standardised; they have no interest whatsoever in resolving anything; they let the matter die. And yet another customer is made a fool of. You are destroying the brand and treating thousands of people, customers, with contempt. I am still waiting for a response.
• TT

  Tom

  Jun 5, 2026
  5.0
  Harriet was spot on for what I needed when collecting my first Rolex. The energy and the laughs we had. The whole team there were great, from registering to getting my root beer Rolex. Will be coming in again to go again
• AS

  Asim Safwan

  Jun 2, 2026
  5.0
  I never planned to go in, was only looking around, the staff have welcomed me and was free to browse and look around and then Renzo showed up! He was excellent, we just kept talking .. it was so chill and relaxed, with no pressure to buy anything. Wonderful experience!
• CG

  Cameron Griffith

  May 23, 2026
  5.0
  Honestly a great experience. I was visiting London and decided to stop by the store. Immediately I was greeted by Ben who was welcoming and incredibly knowledgeable. I knew the watch I wanted and they fortunately had it in stock. We shared conversations and the purchase was very pleasant even offering a glass of scotch to make the experience more rich. Renzo was also great to add to the experience. Great conversation, good whisky, phenomenal watch.

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