TK Maxx

Reviews

• JP

  jinish patel

  5 days ago
  4.0
  I purchased watch today form this TK Maxx And I do like to shop in TK Maxx
• WW

  WALEED

  6 days ago
  1.0
  My visit to this TK Maxx branch was extremely disappointing, particularly because of the attitude of the manager, Nick. I found a white jacket priced at £100 with visible staining and discolouration on the back. Mustafa was polite, patient and helpful. He offered to reduce the price to £70 and, when I asked whether a further reduction was possible because of the specialist cleaning costs, explained that this required the manager’s approval. From the moment I approached Nick, I found his manner arrogant, unwelcoming and dismissive. The way he received me and abruptly refused my request made me feel like an inconvenience simply for raising a legitimate concern about the condition of an item. I fully understand that a manager can refuse a discount. However, customers still deserve a courteous response. In my experience, Nick showed neither the professionalism nor the willingness to engage that I would expect from someone responsible for leading a team. His handling of the conversation left a very poor impression of the store. I subsequently found three T-shirts with damage, including tears or marks, all still carrying their full marked prices. I took photographs to document their condition. Finding several damaged items during a single visit raises serious concerns about the checks carried out before clothing is put on sale. I am asking senior management to review this incident and Nick’s handling of it directly. I would appreciate a meaningful response addressing both the customer service concerns and the condition of the stock, rather than a generic apology. Mustafa deserves recognition for his courtesy, patience and efforts to help. He demonstrated the standard of customer service I should also have been able to expect from the manager. It is disappointing when a member of staff sets a better example than the person responsible for leading the team.
• VV

  Victor

  Oct 2, 2026
  5.0
  A huge selection of products at reasonable prices. There's something here for everyone
• FS

  Family Siqueira

  Sep 27, 2026
  5.0
  Plenty of choices Free parking up to 3hrs Caffè Nero Street food Just off A406 No toilets available for customers During busy times, it can take a while to pay for your stuff
• SJ

  Swamy J

  Aug 29, 2026
  1.0
  ⭐ Worst TK Maxx Experience – Brent Cross | Team Leader Nick I have visited many TK Maxx stores, including stores in different parts of the world, and I have always found the staff to be polite, helpful and professional. Unfortunately, my experience at TK Maxx Brent Cross was completely different and, by far, the worst experience I have ever had with TK Maxx. I waited approximately 15–25 minutes in a long queue, along with many other customers, expecting to receive a simple and reasonable resolution to my issue. Unfortunately, after waiting all that time, I was extremely disappointed by the way my complaint was handled. I had purchased a pair of headphones from the clearance section. When I got home and checked them properly, I discovered that they were faulty/broken. I therefore returned to the store and explained the situation. The customer service colleague called the team leader, Nick, to assist. Nick refused to accept the return. When I asked for an explanation, I was told that there was no return policy and no guarantee for the product. I questioned how a customer could be expected to accept a product that was sold in a faulty condition, but I was simply told that they would not take it back. When I tried to clarify the store’s policy and said that I wanted to record the conversation so there would be a clear record of what was being communicated to me, Nick told me that he would call the police if I recorded or remained in the store. I found this behaviour extremely intimidating and completely inappropriate for someone working in a customer-facing leadership position. Even more seriously, I felt that I was being treated differently because of my race and appearance. I am a customer with darker skin, and the manner, attitude and behaviour directed towards me made me feel that I was experiencing racial discrimination. I cannot know what was in his mind, but that is genuinely how I experienced the interaction. What makes this even more disappointing is that after leaving the store, I looked at the existing customer reviews for the Brent Cross branch and noticed that other customers have also raised concerns about their experiences with the management and customer service. This makes me question whether this is an isolated incident or whether there are wider management issues that need to be addressed. A team leader should set an example for other staff. Customers should be treated with respect, regardless of their background, appearance or race. I have had excellent experiences at other TK Maxx stores, which makes this experience at Brent Cross even more disappointing. My concerns are simple: ❌ A faulty/broken product was sold to me. ❌ I waited around 15–25 minutes in a long queue. ❌ The return was refused without what I consider a satisfactory explanation. ❌ I was told there was no return policy or guarantee. ❌ I was threatened with police involvement when I wanted to document the interaction. ❌ I felt racially discriminated against during the interaction. ❌ The overall attitude and communication from the team leader were, in my view, extremely unprofessional. TK Maxx management should seriously investigate what is happening at the Brent Cross branch, including reviewing CCTV and speaking with the staff involved. I am not writing this review because I simply wanted a refund. I am writing it because customers deserve to be treated with dignity, respect and fairness. For me, this was the worst TK Maxx experience I have ever had, and the behaviour of the team leader, Nick, was the biggest reason for that. I hope senior TK Maxx management takes this complaint seriously and investigates the matter properly.