Selfridges

Reviews

• MM

  Maryam Chawal (MC)

  Jul 8, 2026
  5.0
  Valentin from Ex Nihilo was super lovely, patient and listened to what scents I really like. He was the reason why I returned and purchased my perfume as this was an investment into smelling good! Thank you so so much Valentin, for going through the fragrance notes of each perfume layering Blue Talisman and Lust in Paradise. What a dream combo!
• JF

  João Faria

  Jul 8, 2026
  5.0
  I had such a wonderful experience discovering Maison Crivelli, and it’s all thanks to Onah at Selfridges. As someone who wasn’t familiar with the brand, Onah took the time to walk me through the entire collection, explaining the inspiration and character behind each fragrance without ever making me feel overwhelmed. He really tailored the experience to my preferences, making it both personal and enjoyable. I’m genuinely a big fan of the brand now. Every fragrance in the line has something special about it, but Oud Maracuja is, without a doubt, my favourite. It’s absolutely incredible. That said, every single fragrance I tried was beautifully crafted and left a lasting impression. I’m currently testing Musc Nurasana, and what a beautiful scent it is, elegant, comforting, and completely captivating. Thank you once again to the Maison Crivelli team, and a special thank you to Onah at Selfridges for such a memorable and welcoming experience. Exceptional service and an unforgettable introduction to an exceptional brand.
• KB

  Katie Boone

  Jul 7, 2026
  5.0
  I didn’t sign up for the email list because we are from Orlando, FL, but I really wanted to give a shoutout to Marie in Accessories!. My honey and I were just browsing and I fell in love with a few bags, of course. I knew for sure I was getting a Coach bag, but Marie also sold me on a beautiful caramel suede colored Marc Jacobs bag by quickly learning my style. So, now I have TWO gorgeous everyday, chic purses! She was patient, sweet and so beautiful! Make sure you ask for Marie next time you’re at Selfridges! :)
• HI

  Hamad Isa

  Jul 6, 2026
  1.0
  Selfridges has been using one of the worst courier companies, Skynet, which has consistently received ratings below 2 stars across multiple review websites. I placed an order and, after more than a month of chasing updates, I was told it was being returned due to a clerical error. It took over a month to identify such a basic issue!!! In the last 3 months, i placed 4 orders, of which 2 were returned and 2 were delivered. A successful delivery rate of 50% is terrible!! This reflects a highly unprofessional and inefficient delivery service that does not align with the image of Selfridges. Instead of enhancing the customer experience, it damages the company's reputation. It makes me reluctant to placing and further orders!
• CL

  CY L

  Jul 2, 2026
  2.0
  I went into Selfridges Oxford Street to pick up a click and collect order and I had ordered it merely to add Asia miles points linked to Cathay Pacific Airways. I asked the collection staff if they have heard of this program and the answer was no but to enquire at the ground level information desk if they can help. Unfortunately, the gentleman at the info counter said he has never heard of this Asia Airmiles program and suggested I take the lifts to the 4th floor to ask the information counter if they can help. I duly took the lift to the 4th floor, the girl at the info desk said she has never heard of this and called her supervisor. He came out and advised I speak to my bank but I told him the Asia Miles is an accruing points program and has nothing do with payment. He replied he has never heard of the joint partnership with Asia Miles. I do find it bizarre that Selfridges has not trained its staff on how the partnership works. Shopping with Asia Miles and accumulating points is not exclusive just for Selfridges but also for stores like Harrods and Harvey Nicoles who also participate in this. Very disappointed with the service at Selfridges the flagship store in London.