Selfridges

Reviews

• GS

  Ghazal Shooshtarian

  1 day ago
  1.0
  Terrible customer service! I purchased a bag from The Row in Selfridges and asked for the bag to be shipped to Qatar. They told me it would be dispatched in a few days. A week went by and I didn’t get any tracking information. I contacted customer service, and it took them 10 days to get back to me only to say they’re looking into my case. I contacted them many times within the 2 weeks since I made the r purchase and each time they said the same thing, just to wait. I finally found the contact number of the sales representative and reached out to her myself to ask about the whereabouts of my bag, which I paid over £2000 for. She finally said the bag is being shipped and gave me the tracking number. She had forgot to send it. U til now, Selfridges customer service has still not got back to me. I had requested a refund for the shipping fee and they have not responded to my emails. It is extremely horrible customer service and I will not be making any big purchases from here anymore.
• A

  文豆豆

  Jun 20, 2026
  4.0
  I really want to give this location a five-star review, but unfortunately, I can’t. Having shopped at the Selfridges in Manchester for 5 years, I never had to wait more than half an hour, even on the busiest days. The service there has always been polite and reliable. However, at this location, while the staff members themselves are very helpful, it is glaringly obvious that they are understaffed and need more people to handle the sheer volume of clients. Furthermore, my friends and I have had personal belongings stolen both inside the store and in the immediate vicinity. When we requested assistance, the store claimed they couldn't provide the CCTV footage. While I understand there may be strict privacy policies in place, it was still a very disappointing and frustrating experience.
• WW

  wole

  Jun 18, 2026
  1.0
  last time i went into this store was 10yrs ago because of the awful customer service and sales assistant who don’t have proper work ethics and extremely rude. alas after 10yrs i now decided to pick up an order from click and collect and the so called manager lucy by name DOES NOT HAVE A CLUE about the job,arrogant and no sense of using discretion to deal with issues.lucy manager click and collect how most of you still have a job beats my understanding anyway that’s my money back safe in my pocket.treat people with respect,talk to them as a human being anyway i don’t care i have informed all my family members everywhere in the world to avoid selfridges.will never be going back again i guess that’s another 10yrs appalling service.
• RR

  Ru

  Jun 16, 2026
  1.0
  Absolutely disgraceful customer service from Selfridges. This will be my final communication with this company and the last time I ever shop here. My issue is very simple: I returned an item over 13 days ago, and it has been sitting at their depot with no refund processed. I purchased the item through Clearpay and have already paid the first instalment. My second payment is due tomorrow, yet I am being told to “wait another 24 hours” despite chasing this matter for over a week. I have sent 6–8 emails, received little to no meaningful assistance, and nobody seems to care about the financial impact this situation is having on me. The only time communication appears efficient is when they are taking your money. The live chat agent, Andrei G, was particularly unhelpful. Rather than taking ownership of the issue or providing any real escalation, I was repeatedly told to wait longer and contact other departments. After nearly two weeks of delays, this is completely unacceptable. Because of Selfridges’ incompetence and lack of urgency, my next Clearpay payment may be taken unnecessarily, which could affect my finances and potentially my credit profile. Customers should not be left paying for items they have already returned while the retailer drags its feet processing refunds. The lack of accountability, poor communication, and complete disregard for customer concerns is shocking for a retailer that claims to offer premium service. Never again. Selfridges has lost a valued customer, and I would strongly advise others to think twice before purchasing from them. If something goes wrong, don’t expect anyone to take responsibility or care about the consequences for you. Horrible people I hate you
• LL

  Luis

  Jun 12, 2026
  1.0
  Visited today (12 June 2026) at approximately 2:17 PM to purchase two Pokémon tins. I was informed that there was a limit of two per customer, which I fully understood and accepted. I politely asked another customer in the queue whether they would mind adding one additional tin to my purchase, with me paying for it. I was not trying to buy large quantities or circumvent the policy on a significant scale; I was simply asking about the possibility of purchasing a single extra tin, as I have three children and had hoped to buy one for each of them. At that point, the employee serving at the left-hand side checkout intervened and told me not to "bother other customers." She later stated that she would understand if I were asking a friend, but not a random person in the queue. However, this seemed like an assumption, as she had no way of knowing whether I knew the other customer or not. While I understand and respect the store's policies regarding purchase limits, I found the way the situation was handled unnecessarily abrupt. If the intention was simply to enforce the policy, that could have been explained politely and professionally. I have no issue with the purchase limit itself. My concern is solely with the manner in which I was addressed. Being told not to "bother other customers" when I had asked a single polite question felt dismissive and discourteous. The store should be able to identify the employee involved from the time of the incident, approximately 2:17 PM on 12 June 2026.