Ray-Ban

Reviews

• SA

  Saleh Asadipour

  Oct 1, 2026
  5.0
  Thank you so much to Mattia for all his help and assistance! It is always such a pleasure coming to this store. Every time I visit, he fixes everything quickly and is extremely approachable and friendly
• NS

  Nico von Stackelberg

  Sep 25, 2026
  5.0
  Thanks manager Jay for answering the telephone! The ray bans in Soho etc could learn a tip from him.
• AA

  Ankit Arya

  Aug 3, 2026
  1.0
  The after sales service and repair process are extremely disappointing. The staff seem to have very little knowledge about repairs or warranty procedures and were unable to provide any meaningful assistance. My RayBan Meta glasses developed a small fault within just two months of purchase, while still under warranty. Instead of offering a proper repair or a clear warranty solution, I was told to pay around 70% of the original purchase price for a replacement pair. I ended up paying for the replacement, but my original glasses were never repaired, so I am now left with both the faulty pair and the replacement. There was no meaningful follow up regarding a repair, and the overall support experience was poor. It felt like the focus was only on selling a new product rather than helping a customer with a genuine warranty issue. For a premium brand, I expected much better after sales service, technical support, and customer care.
• MO

  Melissa Oppenheim

  Jul 18, 2026
  5.0
  Great customer service from Sayanth, who helped me pick frames which fit my criteria and explained the different lens colour options and how the discount works. Thank you!
• JH

  Jonny H

  Jul 15, 2026
  5.0
  Matthew was super helpful! Helped me try on a bunch of different sunnies and was super knowledgable. Love my new glasses!

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