Ray-Ban

Reviews

• JP

  jinish patel

  1 day ago
  1.0
  First time I visited this store when I bought my sun glasses. Again I visited this store to purchase sun glass for my wife but she has prescribed glasses and so I give thought for eye check up before it however store keeper told me must buy before eye check up. It is very disappointing when you advertise free eye check up and then your are not availing to the customer then do you advertise? One of their team members, went to ask to the till about eye check up and then they were pointing out us and it was shame up and frustrating. I won't visit this store again even not recommand any one to visit this store again.
• UF

  UX fanatic

  Sep 4, 2026
  1.0
  Tried repeatedly to book an eye test and got nowhere. The online booking system kept failing with a 500 error, so I went into the Brent Cross store in person, only to be told their internal system wouldn't load and they couldn't book me in either. I was handed a card and told to try online again, where I hit the same error. Two attempts, two dead ends, and still no appointment. If the booking system doesn't work in store or online, it's hard to see how anyone is meant to get an eye test here. Worth fixing.
• VP

  Vishal Patel

  Aug 24, 2026
  1.0
  Very disappointed with my recent experience with Ray-Ban at Brent Cross Shopping Centre. I bought Meta glasses about two weeks ago, but unfortunately, whenever I wear them, I experience very bad migraines. I went back to the store and explained the issue, hoping to get an exchange or refund. Unfortunately, the staff were very rude and unhelpful, and my request was refused straight away without any proper discussion or customer service. I expected much better service from Ray-Ban. I’m extremely unhappy with both the product experience and, especially, the way my concern was handled. I would not recommend buying from this store based on my experience.
• AA

  Ankit Arya

  Aug 3, 2026
  1.0
  The after-sales service and repair process are extremely disappointing. The staff seem to have very little knowledge about repairs or warranty procedures and were unable to provide any meaningful assistance. For some reason they don’t respond to the phone calls. You have to visit the store in person to feel heard even after spending roughly £450. My Ray-Ban Meta glasses developed a small fault within just two months of purchase, while still under warranty. Instead of offering a proper repair or a clear warranty solution, I was told to pay around 70% of the original purchase price for a replacement pair. I ended up paying for the replacement, but my original glasses were never repaired, so I am now left with both the faulty pair and the replacement. There was no meaningful follow-up regarding a repair, and the overall support experience was poor. It felt like the focus was only on selling a new product rather than helping a customer with a genuine warranty issue. For a premium brand, I expected much better after-sales service, technical support, and customer care.
• VP

  Vinay Patel

  Aug 1, 2026
  1.0
  I am very disappointed with both the quality of my Ray-Ban Meta glasses and the customer service I received. I bought these glasses around 20 days ago. After a short time, I noticed that the frame started melting/warping on one side. I returned to the store, and they agreed to replace them with a new pair. Unfortunately, the replacement glasses developed the exact same problem. When I went back to the store, the staff told me the frame was not melting but “cracking.” I asked to speak with the manager, but I was told the manager was on sick leave and that someone would call me when they returned. I have still not received a proper resolution. What is even more disappointing is that a team member told me they would normally not replace the glasses again because they had already replaced them once. I don’t understand how this is the customer’s responsibility when the same manufacturing defect has happened twice within such a short period. I expected much better quality from Ray-Ban and much better customer service. Replacing a faulty product once does not solve the issue if the replacement has the same defect. I hope Ray-Ban takes responsibility and provides a proper solution instead of making customers feel like they are at fault. Based on my experience, I cannot recommend these glasses or the after-sales service.